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Webinar

Webinar - Dealing with complaints in general practice

Date: 12/06/2019 19:30 -12/06/2019 20:30 (Read more for further details) Location: Online (Read more for further details)
Time to read article: 1 mins
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Webinar - Dealing with complaints in general practice

Join medical director Rob Hendry and medicolegal consultant Kirsa Morganti as they explore managing complaints and how to reduce your risks to minimise them.

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Articles and features 21/05/2019

A potted history of medicine

A potted history of medicine

Time to read article: 2 mins
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Throughout history, doctors have treated patients, and doctors have made mistakes. We delve deep into the past to see what doctors used to get away with

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Articles and features 07/01/2019

When patients miss appointments – should DNA mean Does Need Appointment?

When patients miss appointments – should DNA mean Does Need Appointment?

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When patients fail to attend an appointment, it can be hugely frustrating for a number of reasons. It is also very costly, according to recent NHS England data that suggests up to 15 million general practice appointments are being wasted each year – at an estimated cost to the NHS of £216 million.

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Factsheet 19/12/2018

NHS Complaints Procedure - Wales

NHS Complaints Procedure - Wales

Time to read article: 3 mins
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The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.

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Case report 27/11/2018

Video: Chain reaction

Video: Chain reaction

Time to read article: 6 mins
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This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients.

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Case report 23/10/2018

Who else is in the room?

Who else is in the room?

Time to read article: 2 mins
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A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation?

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Case report 12/09/2018

Injection errors

Injection errors

Time to read article: 4 mins
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A common cause of claims at Medical Protection is injection errors. While generally low in value, they frequently cause anxiety to patients and clinicians, and are easily avoided. Dr Dawn McGuire, Medical Claims Adviser at Medical Protection, looks at some typical cases.

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Articles and features 12/09/2018

Online prescription services: what if you disagree?

Online prescription services: what if you disagree?

Time to read article: 2 mins
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Online prescription services offer great convenience to patients, but they also come with risks. What do you do if one of your patients has been taking medication prescribed online that you do not think they require? Dr Marika Davies, senior medicolegal adviser at Medical Protection, explores this issue.

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Articles and features 29/08/2018

Artificial intelligence: who’s liable?

Artificial intelligence: who’s liable?

Time to read article: 3 mins
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Advancements in medical technology can bring huge benefits for patients and clinicians alike – but new approaches can also mean new risks. Dr Helen Hartley, Head of Underwriting Policy at Medical Protection, looks at where the liability lies for artificial intelligence.

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Infection Control in Primary Care - in-practice

Location: This workshop is delivered in house. (Read more for further details)
Time to read article: 1 mins
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Infection Control in Primary Care - in-practice

This workshop will give you a clear understanding of the importance of infection control. It will provide you with the skills to manage and reduce infection in your practice and comply with national standards.

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Case report 14/08/2018

The challenges of making a challenge

The challenges of making a challenge

Time to read article: 3 mins
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A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge

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Masterclasses

Risk Management Masterclass for Obstetricians & Gynaecologists

Date: 24/07/2019 9:00 -24/07/2019 17:00 (Read more for further details) Location: London (Read more for further details)
Time to read article: 1 mins
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Risk Management Masterclass for Obstetricians & Gynaecologists

Workshop to assist doctors in reducing their exposure to these risks, Medical Protection has developed a one-day Risk Management Masterclass.

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