MPS is a mutual organisation owned by its members; as such we are custodians of members subscriptions and represent their collective voice. Our behaviours reflect on our members and we therefore strive to act in ways that our members will approve.
We are committed to carrying out business with integrity, in a fair, open and honest manner and in full compliance with our legal obligations.
We support free and fair competition and strive to deal with all parties fairly and equitably. We will not make untrue or misleading statements about our competitors.
MPS seeks to be an ethical company and to act consistently and fairly. MPS’s Council has set out a Code of Ethical Conduct and communicated it to all employees. We require employees to keep themselves up to date on the Code of Conduct on an annual basis.
We will not conduct business which is unlawful, fraudulent or corrupt or with third parties who operate in an unlawful, fraudulent or corrupt manner.
We will pursue all appropriate legal remedies against third parties or employees involved in unlawful business practices including bribery and modern slavery.
We are dedicated to treating members fairly and placing them at the heart of everything we do.
Our membership benefits are shaped by listening to our members and understanding what is important to them. We aim to provide access to membership benefits that reflect their needs combined with high quality service, support, advice and assistance.
If a member informs us that their practice or membership needs are going to change then we will seek to adapt their future membership to meet their new needs. If a member chooses to leave us then we continue to provide the same quality of service as we do to all of our members.
We are not an insurance company and all the benefits of membership are discretionary, as set out in our Memorandum and Articles of Association. Among these benefits is the right to ask for assistance with a range of medicolegal issues, including indemnity for clinical negligence claims. We are owned by our members so our starting point is always to see how we can help.
When determining whether or not to provide a member with assistance, or the scope of any assistance that can be offered, we ensure that the circumstances of the member’s case are considered on an individual basis by appropriately qualified advisers, who are trained in medicolegal matters. These advisers will exercise their good judgment, on the basis of their experience and knowledge of modern practice, to decide whether or not we should assist in each particular circumstance. We will never exercise our discretion in an arbitrary, capricious or irrational way.
We ensure that:
Our employees are critical to delivering the service we provide to our members. Our culture and corporate governance encourages and supports our employees and is designed to ensure that our affairs are dealt with responsibly and effectively in the interests of our members.
Our employees seek to identify and manage appropriately situations that could result in apparent, potential or actual conflicts of interest.
We want our colleagues to know they are being treated fairly and equally, and are valued for their unique ideas and experience. We are an equal-opportunity employer, committed to fairness, equality, and inclusion. To download our gender pay report click on the link below:
Our suppliers are integral to our business, and so it is essential that they reflect the standards we set for our own employees and directors.
We expect suppliers to conform to the requirements of our Supplier Code of Ethical Conduct in their dealings with MPS, their own employees and suppliers, as well as third parties including government officials and others.
We also encourage our suppliers to engage in constructive dialogue with us regarding our Supplier Code and doing business together.
We welcome and take all comments and complaints from members seriously. Our aim is to resolve any concerns to a complainant’s satisfaction and learn any lessons from the complaint in order to improve our service for the future. All complaints and comments will be:
Any member can make a complaint or comment about any aspect of our service by contacting us here. If they are unhappy with the outcome of their complaint then they can tell us and it will be reviewed by our senior management.
Read real-life cases of complaints, claims and clinical negligence taken from our archives.
Chosen to give you clear learning points to help you avoid similar situations and reduce your risk, the cases also feature advice from medicolegal experts.
Our workshops are expertly facilitated, using a blend of presentations, small group discussions and activities, case studies, reflective exercises and opportunities to rehearse skills.
Factsheets are short guides to particular medicolegal issues providing essential and practical advice for members in the UK.
You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.
Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.
Take the tour Continue to site
Use the top navigation bar to access essential links from any page of the site.
Should you need to contact us, our phone numbers are always visible.
Start your search by choosing your profession and/or area of interest through the two dropdowns.
Enter keywords to find specific resources. For exact terms, just use speech marks, e.g. "record keeping".
We'll save your profession in the "I am a..." dropdown filter for next time.
Narrow your search based on theme, field, format, article, type or location.
Based on the pages you visit, we'll also provide useful links under the 'More' tab.
Now you've seen all of the updated features, it's time for you to try them out.
Continue to site Take again