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What to do if you have a complaint

We are committed to going the extra mile for our members. If you believe that we have not delivered the service you expected, it’s important that you get in touch so that we can try to put things right. All complaints are taken seriously and following the steps below will help us understand your concerns and give you a fair response.

Complaints process

If you are unhappy with any aspect of your membership, claim or service you have received please contact us in the first instance:

We will aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint straight away we will issue you with an acknowledgement within 5 days and respond to you within 28 days wherever possible.

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Introducing an improved
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You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

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Medicolegal advice
0800 561 9090
Membership information
0800 561 9000

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