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Articles and features 16/09/2020

COVID-19: Delayed referrals and medicolegal disputes

COVID-19: Delayed referrals and medicolegal disputes

Time to read article: 3 mins
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Dr James Thorpe, Senior Medical Educator at Medical Protection, looks at why the UK Government should prioritise the clearing of referrals backlogs due to COVID-19

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Webinar

Recorded webinar - Dealing with complaints in general practice

Date: 12/06/2019 19:30 -12/06/2019 20:30 (Read more for further details) Location: Online (Read more for further details)
Time to read article: 1 mins
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Recorded webinar - Dealing with complaints in general practice

Join medical director Rob Hendry and medicolegal consultant Kirsa Morganti as they explore managing complaints and how to reduce your risks to minimise them.

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Articles and features 21/05/2019

A potted history of medicine

A potted history of medicine

Time to read article: 2 mins
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Throughout history, doctors have treated patients, and doctors have made mistakes. We delve deep into the past to see what doctors used to get away with

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Factsheet 19/12/2018

NHS Complaints Procedure - Wales

NHS Complaints Procedure - Wales

Time to read article: 3 mins
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The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.

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Case report 27/11/2018

Video: Chain reaction

Video: Chain reaction

Time to read article: 6 mins
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This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients.

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Case report 23/10/2018

Who else is in the room?

Who else is in the room?

Time to read article: 2 mins
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A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation?

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Case report 14/08/2018

The challenges of making a challenge

The challenges of making a challenge

Time to read article: 3 mins
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A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge

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Advice booklet 10/01/2018

A guide to effective complaints resolution - England

A guide to effective complaints resolution - England

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All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users.

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Factsheet 18/03/2016

Apologies

Apologies

Time to read article: 2 mins
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Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault.

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Factsheet 09/01/2016

Raising concerns and whistleblowing - Northern Ireland

Raising concerns and whistleblowing - Northern Ireland

Time to read article: 3 mins
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One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm.

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Case report 09/11/2015

Childhood brain cancer

Childhood brain cancer

Time to read article: 2 mins
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At presentation, Peter was 14 years old and had presented with migraines since the age of 8. He was taking Pizotifen and his headaches were well controlled. Over the past four weeks he had started getting headaches again. They were in a similar location to his migraines, but were different in nature – he couldn’t put his finger on exactly how.

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Factsheet 01/10/2015

NHS complaints procedure - Wales

NHS complaints procedure - Wales

Time to read article: 4 mins
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New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement.

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Case report 14/09/2014

High expectations

High expectations

Time to read article: 4 mins
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Mr O was a 24-year-old man who had just enjoyed a holiday overseas. On the return journey he started vomiting. The nausea and vomiting continued after he arrived home and he began to lose weight because of it. When his symptoms did not abate he made an appointment with his GP.

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Articles and features 04/01/2014

Collateral damage

Collateral damage

Time to read article: 6 mins
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The sooner you call MPS about an ethical or legal dilemma, the sooner the matter can be resolved. Professor Carol Seymour, Dr Tom Mosedale, Dr Richard Brittain and Sara Williams explore how and why Collateral-damage foundation doctors get into troubleCollateral-damage foundation doctors get into trouble

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