Articles and features 08/02/2021 Why do patients complain? Preview Article Why do patients complain? Time to read article: 4 mins () ★ Close Preview Read more Article contains Text Tagged in... Medicine student Complaints
Articles and features 21/01/2021 Surviving Medical School: Fitness to practise panels Preview Article Surviving Medical School: Fitness to practise panels Time to read article: 2 mins () ★ Close Preview Hopefully it will never happen to you, but it’s good to know what to expect if you ever need to appear before a fitness to practise panel. Here we explain why they happen, how to prepare, and the possible consequences for your medical career. Read more Article contains Text Tagged in... Complaints Professionalism GMC fitness to practise
Case report 13/11/2020 Partnership dispute leads to disciplinary investigation Preview Article Partnership dispute leads to disciplinary investigation Time to read article: 4 mins () ★ Close Preview A GP faces suspension after her partner reports her for deficient clinical performance following a dispute. This case report looks at how MPS provided long-term support to the member, enabling her to return to practice. Read more Article contains Text Tagged in... Complaints General practice Casebook
Articles and features 16/09/2020 COVID-19: Delayed referrals and medicolegal disputes Preview Article COVID-19: Delayed referrals and medicolegal disputes Time to read article: 3 mins () ★ Close Preview Dr James Thorpe, Senior Medical Educator at Medical Protection, looks at why the UK Government should prioritise the clearing of referrals backlogs due to COVID-19 Read more Article contains Text Tagged in... GMC Claims Complaints
Case report 29/05/2019 Video: A Nitrofurantoin Problem Preview Article Video: A Nitrofurantoin Problem Time to read article: 2 mins () ★ Close Preview A doctor's failure to link raised ALT levels with a patient's use of nitrofurantoin led to a complaint being brought against them. Watch this short video to find out how the situation arose and advice Medical Protection gave. Read more Article contains Video Tagged in... Prescribing Casebook Claims Complaints Communicate Competence
Articles and features 21/05/2019 A potted history of medicine Preview Article A potted history of medicine Time to read article: 2 mins () ★ Close Preview Throughout history, doctors have treated patients, and doctors have made mistakes. We delve deep into the past to see what doctors used to get away with Read more Article contains Text Tagged in... Diagnosis Complaints
Case report 09/04/2019 Video: Failure to act on lower back pain Preview Article Video: Failure to act on lower back pain Time to read article: 2 mins () ★ Close Preview In this video, we look at how red flags for cauda equina syndrome were missed by both GP and hospital, leading to a costly claim. Read more Article contains Video Tagged in... Claims Communicate Complaints Diagnosis
Case report 14/03/2019 Video - Strong record keeping - strong defence Preview Article Video - Strong record keeping - strong defence Time to read article: 3 mins () ★ Close Preview Ms Q experienced a surgical complication while under the care of Dr G. In this video, find out how Medical Protection supported Dr G when Ms Q pursued a claim and made a complaint to the Medical Council. Read more Article contains Video Tagged in... Record keeping Claims Competence Complaints Compliance Consent
Case report 08/02/2019 Problems arise from spinal anaesthesia Preview Article Problems arise from spinal anaesthesia Time to read article: 1 mins () ★ Close Preview A 45-year-old woman underwent an abdominal hysterectomy for fibroids. The consultant anaesthetist induced general anaesthesia before performing a spinal anaesthetic at L3/4. Read more Article contains Text Tagged in... Claims Obstetrics & Gynaecology Anaesthetics Complaints Competence
Factsheet 19/12/2018 NHS Complaints Procedure - Wales Preview Article NHS Complaints Procedure - Wales Time to read article: 3 mins () ★ Close Preview The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”. Read more Article contains Text Tagged in... Professionalism Complaints Ethics Wales
Case report 27/11/2018 Video: Chain reaction Preview Article Video: Chain reaction Time to read article: 6 mins () ★ Close Preview This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients. Read more Article contains Video Tagged in... Complaints Record keeping
Case report 23/10/2018 Who else is in the room? Preview Article Who else is in the room? Time to read article: 2 mins () ★ Close Preview A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation? Read more Article contains Text Tagged in... Complaints Consent Gastroenterology
Case report 16/08/2018 Chain reaction Preview Article Chain reaction Time to read article: 3 mins () ★ Close Preview A patient presents with a sore wrist after a fall. Read more Article contains Text Tagged in... Record keeping Complaints
Case report 14/08/2018 The challenges of making a challenge Preview Article The challenges of making a challenge Time to read article: 3 mins () ★ Close Preview A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge Read more Article contains Text Tagged in... Generic Medicine Expert Reports Data Protection Complaints
Case report 13/04/2018 A missed diagnosis but no negligence Preview Article A missed diagnosis but no negligence Time to read article: 3 mins () ★ Close Preview Read more Article contains Text Tagged in... Casebook Casebook Scotland Complaints Dermatology Negligence
Advice booklet 10/01/2018 A guide to effective complaints resolution - England Preview Article A guide to effective complaints resolution - England () ★ Close Preview All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users. Read more Article contains PDF Tagged in... Complaints
Factsheet 18/03/2016 Apologies Preview Article Apologies Time to read article: 2 mins () ★ Close Preview Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault. Read more Article contains Text Tagged in... Reputation management Complaints Generic Medicine Issues & conflict management
Factsheet 09/01/2016 Raising concerns and whistleblowing - Northern Ireland Preview Article Raising concerns and whistleblowing - Northern Ireland Time to read article: 3 mins () ★ Close Preview One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm. Read more Article contains Text Tagged in... Generic Medicine Northern Ireland Complaints Ethics Contracts
Case report 09/11/2015 Childhood brain cancer Preview Article Childhood brain cancer Time to read article: 2 mins () ★ Close Preview At presentation, Peter was 14 years old and had presented with migraines since the age of 8. He was taking Pizotifen and his headaches were well controlled. Over the past four weeks he had started getting headaches again. They were in a similar location to his migraines, but were different in nature – he couldn’t put his finger on exactly how. Read more Article contains Text Tagged in... Complaints Diagnosis Paediatrics Managing clinical risk GP locum Neurology & Neurosurgery
Factsheet 01/10/2015 NHS complaints procedure - Wales Preview Article NHS complaints procedure - Wales Time to read article: 4 mins () ★ Close Preview New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement. Read more Article contains Text Tagged in... Managing clinical risk General Surgery Wales Reputation management Complaints
Articles and features 21/04/2015 Making the complaints process easier Preview Article Making the complaints process easier Time to read article: 1 mins () ★ Close Preview MPS Complaints Adviser Sue Taylor explains how using the NHS Complaints Advocacy Service can help practices Read more Article contains Text Tagged in... Generic Medicine Complaints
Articles and features 26/09/2014 Everything you need to know about negligence claims Preview Article Everything you need to know about negligence claims Time to read article: 5 mins () ★ Close Preview MPS Claims Manager Ashley Dee, who is based in our Edinburgh office, explains the claims process step-by-step and what it means for you Read more Article contains Text Tagged in... New Doctor Complaints Successful Defence Investigations Compliance Generic Medicine
Case report 22/09/2014 It's good to talk Preview Article It's good to talk Time to read article: 2 mins () ★ Close Preview This case report was sent in by a reader, focusing on the importance of keeping clear medical records, good communication and working within your own limits. Read more Article contains Text Tagged in... System Errors Obstetrics & Gynaecology Managing clinical risk Medicine student Medical Records Complaints
Case report 14/09/2014 High expectations Preview Article High expectations Time to read article: 4 mins () ★ Close Preview Mr O was a 24-year-old man who had just enjoyed a holiday overseas. On the return journey he started vomiting. The nausea and vomiting continued after he arrived home and he began to lose weight because of it. When his symptoms did not abate he made an appointment with his GP. Read more Article contains Text Tagged in... Managing clinical risk Diagnosis General practice Successful Defence Complaints Casebook