Case report 09/04/2019 Video: Failure to act on lower back pain Preview Article Video: Failure to act on lower back pain Time to read article: 2 mins () ★ Close Preview In this video, we look at how red flags for cauda equina syndrome were missed by both GP and hospital, leading to a costly claim. Read more Article contains Video Tagged in... Complaints Claims Communicate Diagnosis
Case report 14/03/2019 Video - Strong record keeping - strong defence Preview Article Video - Strong record keeping - strong defence Time to read article: 3 mins () ★ Close Preview Ms Q experienced a surgical complication while under the care of Dr G. In this video, find out how Medical Protection supported Dr G when Ms Q pursued a claim and made a complaint to the Medical Council. Read more Article contains Video Tagged in... Compliance Record keeping Complaints Competence Claims Consent
Articles and features 06/03/2019 Surviving medical school: What you need to know about fitness to prac... Preview Article Surviving medical school: What you need to know about fitness to practise panels Time to read article: 2 mins () ★ Close Preview Hopefully it will never happen to you, but it’s good to know what happens if you ever need to appear before a fitness to practise panel. Read more Article contains Text Tagged in... Complaints Claims
Case report 08/02/2019 Problems arise from spinal anaesthesia Preview Article Problems arise from spinal anaesthesia Time to read article: 1 mins () ★ Close Preview A 45-year-old woman underwent an abdominal hysterectomy for fibroids. The consultant anaesthetist induced general anaesthesia before performing a spinal anaesthetic at L3/4. Read more Article contains Text Tagged in... Anaesthetics Competence Complaints Obstetrics & Gynaecology Claims
Factsheet 19/12/2018 NHS Complaints Procedure - Wales Preview Article NHS Complaints Procedure - Wales Time to read article: 3 mins () ★ Close Preview The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”. Read more Article contains Text Tagged in... Wales Professionalism Ethics Complaints
Case report 27/11/2018 Video: Chain reaction Preview Article Video: Chain reaction Time to read article: 6 mins () ★ Close Preview This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients. Read more Article contains Video Tagged in... Record keeping Complaints
Case report 23/10/2018 Who else is in the room? Preview Article Who else is in the room? Time to read article: 2 mins () ★ Close Preview A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation? Read more Article contains Text Tagged in... Consent Complaints Gastroenterology
Case report 16/08/2018 Chain reaction Preview Article Chain reaction Time to read article: 3 mins () ★ Close Preview A patient presents with a sore wrist after a fall. Read more Article contains Text Tagged in... Complaints Record keeping
Case report 14/08/2018 The challenges of making a challenge Preview Article The challenges of making a challenge Time to read article: 3 mins () ★ Close Preview A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge Read more Article contains Text Tagged in... Expert Reports Generic Medicine Data Protection Complaints
Masterclasses Risk Management Masterclass for Obstetricians & Gynaecologists Preview Article Location: London (Read more for further details) Time to read article: 1 mins () ★ Close Preview Risk Management Masterclass for Obstetricians & Gynaecologists Workshop to assist doctors in reducing their exposure to these risks, Medical Protection has developed a one-day Risk Management Masterclass. Read more Article contains Text Tagged in... Obstetrics & Gynaecology Issues & conflict management Listen Complaints Training & cpd Managing clinical risk
Case report 13/04/2018 A missed diagnosis but no negligence Preview Article A missed diagnosis but no negligence Time to read article: 3 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints Negligence Casebook Casebook Scotland Dermatology
News and updates 26/01/2018 Dealing with a complaint Preview Article Dealing with a complaint Time to read article: 2 mins () ★ Close Preview - when member benefits are much more than a ‘nice to have’. As a GP we know you’re facing constant pressure, with greater patient demands, increased regulatory control and the ever-looming risk of a complaint being made against you if something goes wrong. This is why we work hard to try and limit the stress that members face and support them wherever we can. Read more Article contains Text Tagged in... Practice Matters GP indemnity Complaints
Advice booklet 10/01/2018 A guide to effective complaints resolution - England Preview Article A guide to effective complaints resolution - England () ★ Close Preview All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users. Read more Article contains PDF Tagged in... Complaints
25/08/2017 Complaints culture Preview Article Complaints culture Time to read article: 6 mins () ★ Close Preview Complaints to the regulator against doctors have hit a record high, rising more sharply than for any other health professional. Is this down to poor practice or a changing complaints culture? Sara Williams investigates Read more Article contains Text Tagged in... Compliance Managing clinical risk Generic Medicine Complaints
Masterclasses Risk Management Masterclass for General Surgeons Preview Article Date: 05/06/2019 9:00 -05/06/2019 17:00 (Read more for further details) Location: London (Read more for further details) Time to read article: 1 mins () ★ Close Preview Risk Management Masterclass for General Surgeons To assist doctors in reducing their exposure to these risks, Medical Protection has developed a one-day Risk Management Masterclass. Each interactive and practical session is tailored to the needs of your specialty. The programme aims to enhance delegates’ skills in achieving more effective consultations. Read more Article contains Text Tagged in... ENT Complaints Claims Listen Training & cpd Managing clinical risk
Press release 24/01/2017 YouGov Survey: Communication a key trigger of GP complaints Preview Article YouGov Survey: Communication a key trigger of GP complaints Time to read article: 3 mins () ★ Close Preview A YouGov survey of over 2,000 British adults has found that three of the top five reasons for having made a complaint about a GP, relate to poor communication and behaviour. Read more Article contains Text Tagged in... Complaints ENT
Press release 27/10/2016 Commenting on the GMC’s State of Medical Education and Practice in th... Preview Article Commenting on the GMC’s State of Medical Education and Practice in the UK report Time to read article: 1 mins () ★ Close Preview The GMC is right to acknowledge the 'state of unease in the profession’- patient expectations are changing and GPs are more likely to be sued now than ever before. It is important to strike a balance between holding doctors to account and reducing unnecessary pressures. Read more Article contains Text Tagged in... ENT Complaints
18/03/2016 Apologies Preview Article Apologies Time to read article: 2 mins () ★ Close Preview Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault. Read more Article contains Text Tagged in... Generic Medicine Reputation management Issues & conflict management Complaints
09/01/2016 Raising concerns and whistleblowing Preview Article Raising concerns and whistleblowing Time to read article: 3 mins () ★ Close Preview One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm. Read more Article contains Text Tagged in... Contracts Ethics Complaints Northern Ireland Generic Medicine
Case report 09/11/2015 Childhood brain cancer Preview Article Childhood brain cancer Time to read article: 2 mins () ★ Close Preview At presentation, Peter was 14 years old and had presented with migraines since the age of 8. He was taking Pizotifen and his headaches were well controlled. Over the past four weeks he had started getting headaches again. They were in a similar location to his migraines, but were different in nature – he couldn’t put his finger on exactly how. Read more Article contains Text Tagged in... Paediatrics Complaints Diagnosis GP locum Neurology & Neurosurgery Managing clinical risk
01/10/2015 Chapter 4: Professionalism - What to do when things go wrong Preview Article Chapter 4: Professionalism - What to do when things go wrong Time to read article: 6 mins () ★ Close Preview The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively. Read more Article contains Text Tagged in... Complaints Ethics System Errors Generic Medicine Investigations Diagnosis
01/10/2015 NHS complaints procedure - Wales Preview Article NHS complaints procedure - Wales Time to read article: 4 mins () ★ Close Preview New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement. Read more Article contains Text Tagged in... Wales General Surgery Managing clinical risk Reputation management Complaints
Articles and features 21/04/2015 Making the complaints process easier Preview Article Making the complaints process easier Time to read article: 1 mins () ★ Close Preview MPS Complaints Adviser Sue Taylor explains how using the NHS Complaints Advocacy Service can help practices Read more Article contains Text Tagged in... Complaints Generic Medicine
06/02/2015 From the outside looking in Preview Article From the outside looking in Time to read article: 4 mins () ★ Close Preview One of the biggest hurdles for locums is actually being told about complaints. Here Terri Bonnici, general practice complaints manager, highlights the locum’s role in the complaints investigation process to reduce the risk of this happening Read more Article contains Text Tagged in... Complaints General practice