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Blog post 31/12/2018

Surviving medical school: Communication

Surviving medical school: Communication

Time to read article: 3 mins
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Good doctors are good communicators – it’s that simple. This article examines how building your communication skills at medical school will stand you in good stead as a doctor.

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Factsheet 19/12/2018

NHS Complaints Procedure - Wales

NHS Complaints Procedure - Wales

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The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.

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18/12/2018

Giving Evidence - Courts and Inquests

Giving Evidence - Courts and Inquests

Time to read article: 7 mins
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As a doctor, you may be asked to give evidence in many different types of tribunals, including criminal or civil courts, the coroner’s court and employment or mental health tribunals.

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Factsheet 07/12/2018

Chaperones

Chaperones

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The medical consultation is a challenge to both doctor and patient, whether in the community or in hospital. The need for more detailed discussions with patients, along with their increasing autonomy and right to make choices in relation to their clinical care and treatment, has affected the traditional role of the doctor-patient relationship. This has made maintaining appropriate professional boundaries in the doctor-patient consultation more challenging, however, the guidance from national and regulatory bodies is clear that it is always the health professional's responsibility to do so.

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Blog post 12/11/2018

Surviving medical school: Social Media

Surviving medical school: Social Media

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We’ve compiled some essential advice you need to know about protecting yourself online. The article looks into cases and GMC guidance around online activity and social media, with key things you need to know as a student doctor.

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Workshop

Mastering difficult interactions with patients

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Mastering difficult interactions with patients

This workshop helps you identify and utilise a range of different skills in difficult clinical interactions with patients. These skills can help you and your patients reach a more favourable outcome and still preserve the integrity of the important doctor-patient relationship.

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04/10/2017

NHS Scotland launches new complaints procedure

NHS Scotland launches new complaints procedure

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The new Complaints Handling Procedure places an emphasis on empowering all staff to resolve issues “on-the-spot” where they can. You also have to make sure you record all complaints, even those resolved efficiently. Sara Dawson explores all the changes below

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Publication content 28/09/2017

Challenging interactions with colleagues

Challenging interactions with colleagues

Time to read article: 3 mins
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Poor communication between doctors lies at the heart of many complaints, claims and disciplinary actions. Dr Mark Dinwoodie, Medical Protection’s Director of Education, explains the importance of maintaining good relationships with colleagues and communicating effectively with other health professionals

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Publication content 28/09/2017

Top tips for staying safe on social media

Top tips for staying safe on social media

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Foundation doctors are increasingly using social media and smartphone apps to communicate with each other and senior colleagues. While this has many advantages, there are pitfalls to consider. Dr James Thorpe, Medicolegal Adviser at Medical Protection, investigates.

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Workshop

Learning From Events

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Learning From Events

With more than 300 million patients consulting with primary care teams annually it’s unfortunately inevitable that a proportion will suffer some form of unintentional harm, mostly of low to moderate severity. Research has suggested that around 1-2% of consultations in primary care are associated with an adverse event. The cost of harm – to patients, to those working in healthcare, and to productivity – is significant.

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Workshop

Building resilience and avoiding burnout

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Building resilience and avoiding burnout

The demand placed on modern clinicians means the possibility of burnout is growing significantly, impacting both the quality of care and potential increase in risk to patients. This workshop will help you recognise the signs of burnout and give you the knowledge and confidence to manage the symptoms to recover as well as prevent reoccurrence.

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Casebook 29/08/2017

The worst of times

The worst of times

Time to read article: 6 mins
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Unemployment reduces wellbeing. Recession raises the demands on healthcare systems and makes it harder to pay for them. Doctors worldwide are having to adapt and change to cope with these additional pressures, says Sarah Whitehouse

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