Elena Shipkova
Case Management Assistant
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Elena joined Medical Protection in 2020, initially working in the Membership team before moving to Administration Services. Over the next four years, she supported claims and case-related matters, developing a strong understanding of case management processes.
In April 2025, she transitioned to the Medical Asia Team as a Case Management Assistant. In this role, she supports the case handling process for our members, helping ensure excellent service delivery and fair outcomes.
Elena works closely with file handlers and the wider team to maintain high standards in file management and day-to-day case correspondence. She also serves as the first point of contact for members, panel law firms, and third parties who get in touch with Medical Protection.