Removing patients from the practice list - England
Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Parliamentary and Health Service Ombudsman, the GMC and the media and should only be used as a last resort.
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Top ten tips for time management
Tick tock… Dr Allan Gaw shares his top ten tips to help you manage your time as a GP trainee.
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Secrets to passing your MRCGP AKT exam
More than one in four candidates fail the MRCGP AKT exam. E-Medica's Dr Mahibur Rahman shares his secrets to help you pass.
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GMC introduces indemnity requirement
Throughout this month the GMC will be contacting doctors to inform them of a new statutory requirement to maintain adequate and appropriate indemnity when practising medicine in the UK.
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Ask the expert - Duty of candour
The NHS statutory duty of candour was extended to all GP practices in April. Since then Medical Protection has received many inquiries from GP members on what this means for them. Rachel Birch, Medicolegal Adviser, responds to these concerns.
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How we price membership subscriptions
General practice is an increasingly challenging and high-risk environment in which to practise medicine. Simon Kayll, Chief Executive of Medical Protection, explains how we assess those risks and calculate GP membership subscriptions
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Tackling the cost of clinical negligence
The cost of clinical negligence continues to rise, as demonstrated in the NHSLA Triennial Review, but what is Medical Protection doing for members to tackle the problem? Head of Medical Services, Dr Nick Clements, explains.
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How to… manage difficult interactions
Dr Vanessa Perrott, GP and MPS Education Faculty Member, shares advice on managing difficult interactions with patients
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Top ten tips… on infection control
Clinical Risk Manager Kate Taylor shares her top tips for controlling infection in general practice.
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Holiday prescribing
Like you, we believe that prevention is better than cure, so we aim to provide you with much more than a world-class defence. Our ethos is to work with members early on to identify risk and help reduce the likelihood of the problems occurring in the future.
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Why don’t GPs report patient safety incidents?
Head of Patient Safety (Primary Care) NHS England, Dr Martyn Diaper, on the importance of reporting and learning from incidents
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How to... manage stress
Research shows that only one in three doctors would see their GP when unwell. There is an enormous pressure on medics not to give in to ill health. Dr Samar Mahmood explores how to avoid the negative effects of stress
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The light: Group practice
Charlotte Hudson, deputy editor of Practice Matters, interviews Nick Giles, area operations manager for the One Medical group - The Light, Leeds, about the secret to the practice's success.
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Poor complaints handling
The key to resolving many complaints is handling them early on at a local level. Terri Bonnici, MPS medical complaints adviser, presents a case study showing what could happen if you don’t get to grips with a complaint in the early stages.
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Access to medical reports - England
Doctors may, on occasion, receive a request from a patient’s employer for a medical report to be delivered directly to the HR department, without the patient seeing it. However, before any medical report can be provided, you must be satisfied that the patient has given valid consent to the release of the information. This factsheet looks at the issues surrounding medical reports for employers and other organisations, and offers advice to doctors who are asked to write reports.
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MPS is calling on the government to address the name and shame culture in the NHS
An MPS survey of more than 500 UK health professionals indicates there has not been a positive culture change in the NHS in four years.
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MPS calls for fixed legal fees for small claims against GPs
Cumulative errors
Mrs G, 34, presented to the delivery suite at 12pm, 38 weeks into her first pregnancy. Her antenatal care had been uneventful apart from measuring slightly “large for dates”. She was found to have a longitudinal lie with a cephalic presentation, and was experiencing three contractions every ten minutes. The midwife examined her and found her to be 2cm dilated with a fully effaced cervix and “intact membranes”.
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Communicating with patients by text message - England
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc.
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Consent - The basics - England
Respect for patients’ autonomy is expressed in consent law; to impose care or treatment on people without respecting their wishes and right to self-determination is not only unethical, but illegal.
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My working life by GP celeb Dr Phil Hammond
I’ve had a portfolio career since 1990, and do different jobs every day. I currently work as an associate specialist in an NHS paediatric chronic fatigue service, a broadcaster for BBC Radio Bristol, an investigative journalist for Private Eye, a health writer for Reveal, The Times and Telegraph Men and an author, lecturer, campaigner and comedian. I manage it by compartmentalising my life, and winging it a lot (or as comedians call it, improvising).
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Removing patients from the practice list
Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Ombudsman, the GMC and the media, and should only be used as a last resort. The reasons for removing a patient from the list can be varied, but it should not be in response to patients lodging a complaint or failing to comply with treatment. Nor should it be used purely because a patient is highly demanding, offers criticisms or questions his/her treatment.
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