Articles and features 04/06/2021 Redundancy: is this your only option? Preview Article Redundancy: is this your only option? Time to read article: 2 mins () ★ Close Preview HR experts Croner Consulting look at redundancy and explain the alternatives you can consider, and the pitfalls to avoid Read more Article contains Text Tagged in... Practice management
Articles and features 18/03/2020 Coronavirus guidance for practice managers Preview Article Coronavirus guidance for practice managers () ★ Close Preview Managing coronavirus issues at work - guidance notes and Q&A for practice managers. Read more Article contains PDF Tagged in... Practice management
Articles and features 09/10/2018 Top ten tips for managing a redundancy situation Preview Article Top ten tips for managing a redundancy situation Time to read article: 3 mins () ★ Close Preview Employment law experts Croner Consulting provide advice on how to manage redundancy within your practice to ensure the rights of employees are respected. Read more Article contains Text Tagged in... Practice Matters Practice management
Articles and features 19/02/2018 Managing staff sickness Preview Article Managing staff sickness Time to read article: 2 mins () ★ Close Preview Dealing with staff absence can be a complex and time-consuming task for busy practices. Here employment law specialists Croner Consulting offer advice and guidance. Read more Article contains Text Tagged in... Practice Matters Practice management
Articles and features 29/11/2017 Supporting a return to work after illness Preview Article Supporting a return to work after illness Time to read article: 5 mins () ★ Close Preview Diane Baylis, clinical risk and education manager at Medical Protection, discusses how to manage the return-to-work process and the importance of helping staff remain in work Read more Article contains Text Tagged in... Practice Matters Practice management
Articles and features 24/11/2017 Robust regulation – not penny pinching Preview Article Robust regulation – not penny pinching Time to read article: 2 mins () ★ Close Preview Proposed merger of nine regulators should focus on fairness and accountability, not cost-cutting, says Medical Protection Senior Medicolegal Adviser Dr Pallavi Bradshaw Read more Article contains Text Tagged in... Reputation management Practice management
Articles and features 23/02/2017 How to... deal with trivial requests by patients Preview Article How to... deal with trivial requests by patients Time to read article: 3 mins () ★ Close Preview Medicolegal Adviser Dr Marika Davies explains how to maintain professionalism when dealing with trivial requests from patients Read more Article contains Text Tagged in... Practice management
Factsheet 17/05/2016 Removing patients from the practice list - Northern Ireland Preview Article Removing patients from the practice list - Northern Ireland Time to read article: 3 mins () ★ Close Preview Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Northern Ireland Ombudsman, the General Medical Council (GMC) and the media and should only be used after careful consideration and as a last resort. Read more Article contains Text Tagged in... General practice GP locum Patients Northern Ireland Practice management
Articles and features 17/10/2015 Top tips to create a great GP job advert Preview Article Top tips to create a great GP job advert Time to read article: 3 mins () ★ Close Preview Recruitment is becoming harder these days so to attract the best staff it’s worth spending a bit of time to write a great advert for your vacancy. If you create a template, some information will stay the same no matter what role you are advertising. Read more Article contains Text Tagged in... General practice Practice Matters Practice management
Articles and features 10/10/2015 FAQs - sickness absence Preview Article FAQs - sickness absence Time to read article: 4 mins () ★ Close Preview We have written to invite a member of staff to a formal capability hearing after a period of informal professional support. He is now off work sick. What is the appropriate course of action for us? Read more Article contains Text Tagged in... General practice Practice Matters Practice management
Articles and features 08/10/2015 From the case files Preview Article From the case files Time to read article: 3 mins () ★ Close Preview Brain cancer accounts for quarter of all childhood cancers, yet many GPs may still not have experience of the condition. Dr Rachel Birch outlines a case where diagnosis could have been made earlier Read more Article contains Text Tagged in... Practice Matters Practice management
Articles and features 04/10/2015 How to... deal with trivial requests by patients Preview Article How to... deal with trivial requests by patients Time to read article: 3 mins () ★ Close Preview Medicolegal Adviser Dr Marika Davies explains how to maintain professionalism when dealing with trivial requests from patients Read more Article contains Text Tagged in... General practice Practice management Practice Matters
Factsheet 30/09/2015 Removing patients from the practice list - England Preview Article Removing patients from the practice list - England Time to read article: 3 mins () ★ Close Preview Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Parliamentary and Health Service Ombudsman, the GMC and the media and should only be used as a last resort. Read more Article contains Text Tagged in... GP locum Practice management Patients General practice
Articles and features 04/06/2015 The light: Group practice Preview Article The light: Group practice Time to read article: 5 mins () ★ Close Preview Charlotte Hudson, deputy editor of Practice Matters, interviews Nick Giles, area operations manager for the One Medical group - The Light, Leeds, about the secret to the practice's success. Read more Article contains Text Tagged in... Practice Matters Professionalism Practice management General practice
Factsheet 20/05/2015 Access to medical reports - England Preview Article Access to medical reports - England Time to read article: 3 mins () ★ Close Preview Doctors may, on occasion, receive a request from a patient’s employer for a medical report to be delivered directly to the HR department, without the patient seeing it. However, before any medical report can be provided, you must be satisfied that the patient has given valid consent to the release of the information. This factsheet looks at the issues surrounding medical reports for employers and other organisations, and offers advice to doctors who are asked to write reports. Read more Article contains Text Tagged in... GP locum Data Protection Practice management England Managing clinical risk Generic Medicine
Factsheet 06/05/2015 Communicating with patients by text message - Scotland Preview Article Communicating with patients by text message - Scotland Time to read article: 2 mins () ★ Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc. Read more Article contains Text Tagged in... Scotland Communication Generic Medicine Practice management
Factsheet 06/05/2015 Removing patients from the practice list Preview Article Removing patients from the practice list Time to read article: 3 mins () ★ Close Preview Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Ombudsman, the GMC and the media, and should only be used as a last resort. The reasons for removing a patient from the list can be varied, but it should not be in response to patients lodging a complaint or failing to comply with treatment. Nor should it be used purely because a patient is highly demanding, offers criticisms or questions his/her treatment. Read more Article contains Text Tagged in... General practice Patients GP locum Practice management
Factsheet 02/02/2015 Report writing - Scotland Preview Article Report writing - Scotland Time to read article: 3 mins () ★ Close Preview One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report. Read more Article contains Text Tagged in... Medical Records Record keeping Managing clinical risk Communication GP locum Generic Medicine
Factsheet 03/11/2014 Communicating with patients by fax and email - England Preview Article Communicating with patients by fax and email - England Time to read article: 3 mins () ★ Close Preview Electronic communication can provide a useful and alternative point of access for patients. However, you should ensure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication. Read more Article contains Text Tagged in... General practice England Confidentiality Data Protection Communication Managing clinical risk
Factsheet 01/08/2014 Consent - Children and young people - England Preview Article Consent - Children and young people - England Time to read article: 3 mins () ★ Close Preview Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people. Read more Article contains Text Tagged in... England Managing clinical risk Practice management Consent Wales Generic Medicine
Factsheet 01/05/2014 Raising concerns and whistleblowing - Scotland Preview Article Raising concerns and whistleblowing - Scotland Time to read article: 3 mins () ★ Close Preview One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm. Read more Article contains Text Tagged in... Generic Medicine Patients Negligence Ethics Practice management Competence
Articles and features 10/04/2014 Risk Alert - nurses and delegation Preview Article Risk Alert - nurses and delegation Time to read article: 2 mins () ★ Close Preview With complaints against nurses increasing, clinical risk manager Kate Taylor shares tips on how to decrease risks associated with delegation Read more Article contains Text Tagged in... Practice Matters Practice management
Factsheet 01/01/2013 Access to health records - Wales Preview Article Access to health records - Wales Time to read article: 5 mins () ★ Close Preview Providing access to medical records is essentially a confidentiality issue; therefore, the starting point is whether or not the patient has consented to disclosure. If not, access should be denied, unless there is some other clear justification for allowing access. Read more Article contains Text Tagged in... Practice management Medical Records Managing clinical risk Consent Wales Generic Medicine
Factsheet 01/09/2012 Communicating with patients by fax and email - Northern Ireland Preview Article Communicating with patients by fax and email - Northern Ireland Time to read article: 3 mins () ★ Close Preview Electronic communication can provide a useful and alternative point of access for patients. However, you should make sure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication. Read more Article contains Text Tagged in... Managing clinical risk Consent Data Protection Generic Medicine Confidentiality Ethics