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Factsheet 01/09/2012

Communicating with patients by fax and email - Wales

Communicating with patients by fax and email - Wales

Time to read article: 3 mins
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Electronic communication can provide a useful and alternative point of access for patients. However, you should make sure that if sensitive information needs to besent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication.

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Factsheet 01/09/2012

Communicating with patients by fax and email - Scotland

Communicating with patients by fax and email - Scotland

Time to read article: 3 mins
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Electronic communication can provide a useful and alternative point of access for patients. However, you should make sure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication.

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Factsheet 01/05/2011

Removing patients from the practice list - Wales

Removing patients from the practice list - Wales

Time to read article: 3 mins
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Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Ombudsman, the GMC and the media and should only be used as a last resort. The reasons for removing a patient from the list can be varied, but it should not be in response to patients lodging a complaint or failing to comply with treatment.

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Case report 01/11/2003

Supporting good practice

Supporting good practice

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Ms F, a 38-year-old professional, moved house and joined a new GP practice in the UK. She saw Dr A, who went through his usual booking history. He asked whether or not Ms F had ever used recreational drugs. She wasn’t happy with this question, seeing it as an insult. The rest of the appointment was spent addressing her discontent, with Dr A explaining it was an enquiry he made of all new patients.

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