Problems arise from spinal anaesthesia
A 48-year-old man underwent abdominoplasty and liposuction. At the pre-operative visit, the consultant anaesthetist proposed general anaesthesia along with a spinal anaesthetic for the purpose of post-operative pain relief.
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Case study: A knee replacement results in a call to a coroner’s inquest
A consultant orthopaedic surgeon calls Medical Protection for help with a complaint response and inquest statement following the death of a patient.
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Challenging patients – what options are available?
Dr Emma Davies, Medicolegal Consultant at Medical Protection, offers some tips on managing challenging situations with patients.
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Pitfalls of social media
Dr Heidi Mounsey, Medicolegal Consultant at Medical Protection, looks at the dos and don’ts of social media use by medical professionals.
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Video: Strong record keeping - strong defence
Ms Q experienced a surgical complication while under the care of Dr G. In this video, find out how Medical Protection supported Dr G when Ms Q pursued a claim and made a complaint to the Medical Council.
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Who are the GMC?
Dr Heidi Mounsey, Medicolegal Consultant at Medical Protection, looks in detail at the work of the regulator, and how Medical Protection can assist in any cases brought before them.
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Remote handovers with colleagues: reducing the risks
Dr Sarah Coope, Senior Medical Educator at Medical Protection, looks at the gaps in information, misunderstandings and assumptions that can increase the risk of errors, conflict and complaints
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Complaints and COVID-19
Dr Emma Davies, Medicolegal Consultant at Medical Protection, looks at how the COVID-19 pandemic has driven an increase in patient complaints
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Why do patients complain?
Patients can make a complaint about any aspect of the medical care they receive. Find out about some common reasons for patient complaints.
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Surviving Medical School: Fitness to practise panels
Hopefully it will never happen to you, but it’s good to know what to expect if you ever need to appear before a fitness to practise panel. Here we explain why they happen, how to prepare, and the possible consequences for your medical career.
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Partnership dispute leads to disciplinary investigation
A GP faces suspension after her partner reports her for deficient clinical performance following a dispute. This case report looks at how MPS provided long-term support to the member, enabling her to return to practice.
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COVID-19: Delayed referrals and medicolegal disputes
Dr James Thorpe, Senior Medical Educator at Medical Protection, looks at why the UK Government should prioritise the clearing of referrals backlogs due to COVID-19
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Video: A Nitrofurantoin Problem
A doctor's failure to link raised ALT levels with a patient's use of nitrofurantoin led to a complaint being brought against them. Watch this short video to find out how the situation arose and advice Medical Protection gave.
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A potted history of medicine
Throughout history, doctors have treated patients, and doctors have made mistakes. We delve deep into the past to see what doctors used to get away with
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Video: Failure to act on lower back pain
In this video, we look at how red flags for cauda equina syndrome were missed by both GP and hospital, leading to a costly claim.
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NHS Complaints Procedure - Wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
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Video: Chain reaction
This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients.
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Who else is in the room?
A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation?
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Chain reaction
The challenges of making a challenge
A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge
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A missed diagnosis but no negligence
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A guide to effective complaints resolution - England
All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users.
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Apologies
Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault.
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