Will Haines, Employment Law Consultant at Croner Group, explains how flexibility in terms and conditions can help to recruit professionals to GP organisations. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, explains who to advise of changes to a GP practice model. Click here for the video.

Ross Clark, Partner at Hempsons, discusses the resources available to keep abreast of legal and financial changes in healthcare. Click here for the video.

Julie Price, Head of Risk Management and Education Consultancy, describes the resources available for GP groups to help keep up-to-date with regulatory changes. Click here for the video.

Iain Murray, Managing Director of Allus Associates, explains how working with others can help GP groups understand changes in funding models. Click here for the video.

Dr Helen Hartley, Head of Underwriting Operations, discusses the considerations needed when creating new healthcare roles. Click here to see the video.

Dr Nav Chana, Chair of the National Association of Primary Care, discusses how groups of GP practices can promote sustainability. Click here to see the video.

With over 23 years in general practice, Dr Tracey Vell is Chief Executive of Manchester LMC and advises on primary care transformation. Click here for more.

Ross Clark of Hempsons Healthcare Solicitors has helped establish over 40 GPPOs and advises on the structures available to GPs. Click here for more.

A GP for over 17 years, Dr Riaz Jetha specialises in organisational development, working with GP surgeries and groups, CCGs and others. Click here for more.

A GP for over 25 years, Nav has had many roles in healthcare education and works as an adviser to the NHS and Health Education England. Click here for more.

Iain Murray works at director level within the primary care sector, focussing on sustainability for the future of general practice. Click here for more.

With 17 years’ medical experience, risk consultant Dr Helen Hartley is Head of Underwriting Operations at Medical Protection. Click here for more.

Graeme Cleland is recognised as a leading primary care innovator, delivering primary care at scale to achieve major cost savings. Click here for more.

With over 20 years’ in Risk Management, Julie Price designs and delivers clinical risk management programmes in the UK and beyond. Click here for more.

In this article healthcare experts discuss planning and strategy within GP groups with advice on managing board meetings and corporate indemnity. Click here for more.

Healthcare experts explain how GP groups can manage regulatory challenges and the legal and financial implications of change. Click here to read more.

In this article, GPs and healthcare industry experts share insights on how to drive change through new models of care. Click here to read more.

The CQC’s new regulations introduce the new fundamental standards, detailed below.

The CQC is the regulator for health and social care in England. It monitors, inspects and regulates general practices to make sure they meet fundamental standards of quality and safety.

You can get direct assistance from Medical Protection by requesting a Clinical Risk Self Assessment (CRSA), which is a systematic approach that identifies risk and develops practical solutions, as one of the benefits of membership. Our experience has been that a CRSA is invaluable in assisting practices in preparing for their CQC inspection and also post-CQC inspection, to assist with issues raised by the CQC inspector.

The CQC wants to define what good quality care looks like in order to be able to effectively inspect and rate practices.

The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively.

MPS understands that handling complaints can be complex and stressful. It requires time and commitment during a period when individuals are feeling at their most vulnerable. Getting it right can pay huge dividends and this factsheet aims to provide you with what you need to know about NHS complaints.