Suzanne Creed, Clinical Risk Education Manager explains how to increase your understanding of conflict and provides some key strategies to deal with it more effectively.

Patients will not necessarily be in a position to differentiate between you, as a medical student, and a “real” doctor – so it’s up to you to make sure they know who you are.

Good doctors are good communicators – it’s that simple. This article examines how building your communication skills at medical school will stand you in good stead as a doctor.

Intimate examinations are something that every GP will have to carry out at some point in their career, but it’s important that they are conducted in an appropriate manner, especially if one is required during a home visit. Dr Gabrielle Pendlebury, medicolegal consultant at Medical Protection, gives her advice on how best to manage these situations

You are concerned there’s a small chance a patient might have cancer. You want to refer them for tests. Do you tell them the possible, albeit unlikely, diagnosis and risk upsetting or scaring them? Or do you try and keep them calm and not mention the C word at all?

Online prescription services offer great convenience to patients, but they also come with risks. What do you do if one of your patients has been taking medication prescribed online that you do not think they require? Dr Marika Davies, senior medicolegal adviser at Medical Protection, explores this issue.

Following new guidance from NHS England, Louisa Waite considers the importance of clear and honest communication when treating a patient who has reached the end of life.

Healthcare professionals do not need to seek Court approval when withdrawing treatment from patients in a permanent vegetative state, following a ruling by the Supreme Court.

Now that the peak holiday season is upon us, GPs may find themselves asked to declare patients “fit to fly”. Dr Rachel Birch, medicolegal adviser at Medical Protection, presents two case scenarios, illustrating what GPs can do to support patients while minimising potential risks.

New data protection regulations came into force on 25 May and MPS is committed to fulfilling its legal obligations – correct redaction and anonymisation is one way that you can play your part in safeguarding data.

Will Haines, Employment Law Consultant at Croner Group, discusses the factors super practices must address to retain staff. Click here for the video.

Will Haines, Employment Law Consultant at Croner Group, explains how flexibility in terms and conditions can help to recruit professionals to GP organisations. Click here for the video.

Will Haines, Employment Law Consultant at Croner Group, discusses the importance of creating an inclusive culture in GP super practices. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, explains who to advise of changes to a GP practice model. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, discusses how GP practices can keep abreast of changes to funding models. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, discusses hub-based working and the benefits for GP practices to build sustainability. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, offers advice for GP practices looking to develop a business plan. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, discusses ways GP practices can remain competitive within primary care. Click here for the video.

Dr Tracey Vell, Chief Executive of Manchester Local Medical Committee, discusses the challenges of budget setting for GP practices. Click here for the video.

Ross Clark, Partner at Hempsons, discusses how GP practices can partner with others and use the workforce to achieve sustainability. Click here for the video.