Service Notice: 4–6 July From 2pm 4 July to 6 July, some online services will be unavailable. Membership services phone lines will close at 4pm on 4 July. Medicolegal support and advice remain unaffected. We apologise for any inconvenience.
Dr Peter Mackenzie, Head of Membership Governance at MPS, looks at the reasons why claims in a range of surgical specialties are settled
Read moreComplaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.
Read moreThe healthcare sector in the UK, particularly general practitioner (GP) practices, is facing significant challenges amid continued workforce shortages and staff retention issues. GP partners will need to adapt their strategies in order to overcome the difficulties that arose, particularly since the COVID pandemic. Within this article, Croner will delve into the current landscape, explore the root causes of these challenges, and discuss potential strategies to address them.
Read moreCroner have created some case studies based on real calls received from our members. All personal details have been removed to retain anonymity. If the following examples sound like a situation you are facing, do not hesitate to contact Croner for support on 0844 561 8133.
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You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.
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