Mastering Your Risk
Developing a safety culture within your practice
“The Mastering workshops should be compulsory! Very good and informative, I love these.
Take action to help reduce your risk by improving your communication skills and developing techniques to better manage your patient expectations.
By attending this workshop you will:
- enhance your skills in communicating effectively with patients to reduce risk
- acquire a deeper understanding of the link between communication skills and patient dissatisfaction
- gain a greater understanding of the motivation behind patient claims and complaints and why patients sue
- learn about international experience in reducing risk
- gain a greater appreciation for the importance of documentation in protecting against litigation.