Mastering Your Risk

Developing a safety culture within your practice

“The Mastering workshops should be compulsory! Very good and informative, I love these.

Workshop feedback

Take action to help reduce your risk by improving your communication skills and developing techniques to better manage your patient expectations.

Overview

By attending this workshop you will:

• enhance your skills in communicating effectively with patients to reduce risk
• acquire a deeper understanding of the link between communication skills and patient dissatisfaction
• gain a greater understanding of the motivation behind patient claims and complaints and why patients sue
• learn about international experience in reducing risk
• gain a greater appreciation for the importance of documentation in protecting against litigation.