Strong communication skills are essential for all doctors, whatever their background and experience. They are the basis of positive patient interactions, which in turn lead to increased patient satisfaction, doctor confidence, and safe and effective practice.

Our IMG members have told us that consulting in another language, or where cultural differences exist, can make communicating with patients and colleagues particularly challenging. That’s why, when you join Medical Protection, you can book a place on a communications skills course, which is included in your membership and is especially designed to help IMGs settle in and practise confidently in the UK.

What to expect

A live, interactive, four-hour virtual workshop giving you the opportunity to develop tools and techniques for clear, effective communication in a wide range of scenarios. The course covers:

Building and maintaining rapport with patients

Structuring consultations and communicating effectively throughout

The importance of empathy and techniques for conveying it

Skills for managing difficult and challenging conversations

An expert patient’s experiences navigating the NHS and what we can learn from them

How successful communication helps reduce patient complaints

Feedback on specific types of patient encounters you have experienced.

The emphasis throughout the workshop is on sharing experiences in a safe learning space, considering both the patient’s and doctor’s perspectives, and exploring techniques and ideas that you might not be familiar with.

Already a member?

Log on to our learning hub to book your place

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