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Access to confidential confidential counselling, wellbeing app, podcasts, webinars and more

You’ve dedicated your life to taking care of others, but in these new and uncertain times it’s never been more important to take care of yourself too.

We all face mental health challenges, and our response is deeply personal and ever-changing as we move through our lives and careers. And we all have times when life gets overwhelming. Whether you want to lower your stress, sleep better or reduce burnout, getting the right support can help you take positive steps to wellbeing.

We’ve partnered with ICAS International to deliver a flexible and professional wellbeing service for our members. This means you have access to daily advice and information via the ICAS Hub app. Additionally, Medical Protection offers access to a counselling service to help support members suffering from stress.

Quick links

Counselling service
Ecare App
Ecare App

Confidential counselling

Our counselling service is provided by our trusted partner ICAS, who offer a personalised and professional service tailored specifically to your requirements and delivered by experienced qualified counsellors.  

ICAS's telephone counselling provides immediate access to support 24 hours a day, 7 days a week, and face-to-face counselling sessions can be arranged near to you and at your convenience, all funded by Medical Protection. 

The service is entirely independent and confidential.  

To book a free session call ICAS on 0800 464 387 and quote your Medical Protection membership number. Up to 6 sessions are available as part of the free counselling service.  

New: Hub App from ICAS

Access to the ICAS Hub app is just one of the benefits of Medical Protection membership.

The Hub app provides a personalised online wellness service, offering members 24/7 access to confidential advice, guidance, and self-learning tools created by experts.

Keep on top of your wellbeing with a selection of recipes, articles, and advice, and take positive steps to improvement with five-day challenges, wellness assessments, personal health reports, interactive quizzes, and more.

Search for ‘ICAS Hub’ in the Apple App Store or Google Play and use code MP001 to get started.

Wellbeing Phone App
Apple App store
Google Play

50% off Portal Premium: the award-winning wellbeing app that takes you away from it all

Our surroundings have a huge impact on our mental wellbeing, but we often have little control over the environments we spend most of our time in. Portal changes that.

Portal harnesses the power of immersive technology, including 3D spatial audio and smart lighting integration, to provide instant escapes to some of the most calming, remote and peaceful locations on the planet. From tropical beaches in Thailand to thunderstorms in the Amazon rainforest, these environments are all designed to help you sleep, focus, relax and unwind.

Breaking the burnout cycle

A recent Medical Protection survey of health professionals in New Zealand shows increasing levels of burnout among the profession. Burnout creates problems not just for the clinician as an individual, but it can also impact patients and the wider medical team.


Frequently Asked Questions

  • Who can access the counselling service?

  • Who provides the counselling?

  • Why did you change providers?

  • Will using the service impact a case or claim?

  • How do members access the counselling service?

Other support available

Getting to sleep during COVID -19

Dr Pallavi Bradshaw, medicolegal lead, risk prevention at Medical Protection, talks to Dr David O'Regan, consultant psychiatrist and sleep specialist at the Sleep Disorders Centre at Guy's and St Thomas' Hospital, London. Exploring the potential impact of the COVID-19 crisis on sleep and wellbeing. Offering practical tips and techniques to help improve sleep during a time of worry and uncertainty.

Listen now

Recorded webinar:
Looking After Yourself Self-care Through COVID–19

As the lives of doctors around the world are being transformed by the implications of the COVID-19 pandemic, Medical Protection believes it is critical to support all members to take decisive and significant action to sustain their own physical and mental wellbeing and support their colleagues in this time of crisis.

Watch now

Building resilience, avoiding burnout – the ‘me’ factors


Watch on Prism