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Complaints procedure

MPS is committed to providing a high quality service to our members. We constantly seek to improve our service standards.  We take all comments and complaints seriously and aim to learn from them.

If you feel MPS could have done better or there is something you believe we should be doing differently we would like to hear from you even if you do not want to make a formal complaint.

  • Our aim is to resolve concerns to your satisfaction and learn any lessons from the complaint in order to improve our service in the future.
  • All complaints will be treated seriously and fairly regardless of whether they are made in person, by phone or in writing.
  • All complaints will be treated confidentially.
  • All complaints and comments will be examined thoroughly in order to identify any patterns.

To make a complaint about any aspect of the service you have received from MPS, please contact Rebecca Imrie, Regional General Manager Australia and New Zealand,