Membership information 0800 225 677
Medicolegal advice 0800 014 780

Supporting members in Durban

14 April 2022

We are aware of the serious level of flooding currently being experienced in Durban and in the province of KwaZulu-Natal. Members who are based there have been directly affected – either experiencing flooding themselves, or supporting family, friends, or neighbours who have been flooded. Healthcare services will undoubtedly be stretched to help care for the injured and sick, as well members called upon to offer medical assistance in an emergency.

Our thoughts are with the people of KwaZulu-Natal at this time, and we want to reassure members that we are here to provide the support, advice and guidance they might need to care for patients during this difficult time.

We are only a phone call away.

Our medicolegal advice line is always open 24 hours a day, 7 days a week in an emergency.

You can reach us on 0800 014 780

Our free and confidential counselling service is also available 24/7– if you are experiencing any work-related stress or stress which you feel is impacting on your practice. This service is provided through a third-party partner and is completely confidential.

We also want to remind members that they are protected for Good Samaritan acts worldwide. This includes offering medical aid in an emergency situation, where they have a moral obligation to help.

Counselling service

Our counselling service is provided by our trusted partners ICAS, who offer a personalised and professional service tailored specifically to your requirements and delivered by experienced qualified counsellors.

ICAS's telephone counselling provides immediate access to support 24 hours a day, 7 days a week, and is entirely independent and confidential. 

To book your free* session you can email ICAS on internationaleap@icasworld.com or on 080 099 9050 (or +44 3300 241 021 from overseas) and quote your Medical Protection membership number.

*up to 6 sessions are available as part of the free counselling service