What to do if you have a complaint
We are committed to going the extra mile for our members. If you believe that we have not delivered the service you expected, it’s important that you get in touch so that we can try to put things right. All complaints are taken seriously and following the steps below will help us understand your concerns and give you a fair response.
If you are unhappy with any aspect of your membership, claim or service you have received please contact us in the first instance:
We will aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint straight away we will issue you with an acknowledgement within 5 days and respond to you within 28 days wherever possible.
For information on our use of your personal data and your rights, including in relation to data protection complaints, please see our Privacy Notice.