If you received a registered letter from the HPCSA regarding a formal complaint, would you know how best to reply? In the video below, medical officer Dr Imka Nkosi talks about a time they received a letter informing them that the family of a deceased patient had made a formal complaint to the hospital, implying that there was evidence of poor communication. Watch what happened next and see how we helped Dr Nkosi reply to this letter of complaint:
To view more videos in the series – Extra Protection for state doctors. Visit the state hub