Back to top
Skip navigation
Join
South Africa
Caribbean and Bermuda
Hong Kong
Ireland
Malaysia
New Zealand
Rest of the World
Singapore
South Africa
UK
Membership information
0800 225 677
Medicolegal advice
0800 982 766
Search
Membership information
0800 225 677
Medicolegal advice
0800 982 766
Home
Join
Help & Advice
For members
Publications & Resources
Education & Events
About
Contact
Contact a Medicolegal Adviser now
What should I do if I receive a complaint?
Press support for members
Counselling service
Advice sheets
Medicolegal booklets
Case reports
Advice on handling attention from the media
FAQs
Services for Members
Getting the most from your membership
View FAQ's
Sign into E-learning
View available workshops
View upcoming events
Manage my Membership
Change your personal details
Change your practice details
Request your current membership certificate
Renew your subscription
Student Membership
Doctor / Health Professional Membership
Claims made protection
A guide to member benefits
Publications
Casebook
Junior Doctor
Practice Matters
Online Resources
Advice Booklets
Case Reports
Factsheets
Medicolegal Articles
News
Education for Members
About Educational Services
Workshops
Masterclasses
Online Learning
Events and Conferences
View all Events
Case Reports
Home
Publications & Resources
Case Reports
Browse by theme
Communication
Communication case reports
Refine Case Reports
×
Browse by theme
Communication
Competence
Consent
Diagnosis
Equipment
Investigations
Medical records
Prescribing
Professionalism
Successful defence
System errors
Browse by specialty
Anaesthetics
Cardiology
Cosmetic surgery
Dermatology
Emergency medicine
ENT
General medicine
General practice
General surgery
Gynaecology
Haematology
Neurology
Neurosurgery
Obstetrics
Ophthalmology
Orthopaedics
Paediatrics
Psychiatry
Radiology
Urology
Publications & Resources
Casebook
Case Reports
Browse by theme
Communication
Competence
Consent
Diagnosis
Equipment
Investigations
Medical records
Prescribing
Professionalism
Successful defence
System errors
Browse by specialty
Practice Matters
Junior Doctor
Factsheets
Advice booklets
Medicolegal articles and features
News
Theme - Communication
Case Report
The GP harassed by a patient
(?)
01 October 2019
Difficult Patients
Help and Advice
(?)
Read More
Case Report
Forgotten blood test results: forgotten patient
(?)
01 October 2019
Claims
Casebook
(?)
Read More
Case Report
An uncollected prescription
(?)
01 July 2019
Inquest
(?)
Read More
Case Report
Too close to home
(?)
07 June 2019
(?)
Read More
Case Report
Paraplegia follows epidural
(?)
30 May 2019
Communication
Claims
Anaesthetics
Consent and record-keeping are at the heart of this claim, which sees a patient left paraplegic following an epidural. Find out how Medical Protection assisted.
(?)
Read More
Case Report
Video - Failure to act on lower back pain
(?)
09 April 2019
(?)
Read More
Case Report
A sight for sore eyes
(?)
07 March 2019
Consent
Ophthalmology
Record Keeping
Communication
(?)
Read More
Case Report
Cumulative errors
(?)
01 May 2015
Communication
Gynaecology
Obstetrics
(?)
Read More
Case Report
The Swiss cheese
(?)
01 May 2014
Diagnosis
Communication
(?)
Read More
Case Report
When normal is wrong
(?)
01 May 2013
Communication
Consent
Urology
(?)
Read More
Case Report
Suspected epilepsy: when to warn
(?)
01 May 2013
Communication
System Errors
Diagnosis
Paediatrics
(?)
Read More
Case Report
A pain in the neck
(?)
01 May 2012
Investigations
Communication
(?)
Read More
Case Report
A normal appendix
(?)
01 May 2012
Consent
Communication
General Surgery
(?)
Read More
Case Report
A dangerous cough
(?)
01 May 2012
Record Keeping
Communication
Anaesthetics
(?)
Read More
Case Report
Right level, wrong site
(?)
01 September 2011
Communication
Consent
Intervention & Management
Neurosurgery
(?)
Read More
Case Report
Filed and forgotten
(?)
01 September 2010
System Errors
Record Keeping
General Surgery
Communication
(?)
Read More
Case Report
Too close to home
(?)
01 September 2010
Psychiatry
Confidentiality
Communication
(?)
Read More
Case Report
Tunnel vision
(?)
01 May 2010
ENT
Consent
Communication
(?)
Read More
Case Report
No back-up
(?)
01 May 2010
Diagnosis
Communication
(?)
Read More
Case Report
The one and only
(?)
01 May 2010
Urology
Consent
Communication
(?)
Read More
First
1
2
Next
Last
Caribbean and Bermuda
Hong Kong
Malaysia
New Zealand
Rest of the World
Singapore
Ireland
South Africa
Home
Join
Student application
Intern membership
Why choose Medical Protection?
Help & Advice
Contact a Medicolegal Adviser now
What should I do if I receive a complaint?
Press support for members
Counselling service
Advice sheets
Medicolegal booklets
Case reports
Advice on handling attention from the media
FAQs
For members
Manage my membership
A guide to Medical Protection membership
Understanding your membership
Your data
Why choose Medical Protection
FAQs
Students
The benefits of membership
Join Medical Protection
Electives
Advice
Doctors
Why choose MPS?
Join Medical Protection
Advice service
Casebook and resources
News
Not a member? Apply now
Membership updates
Your membership
Claims-made protection
Claims-made FAQs
Publications & Resources
Casebook
Casebook May 2015
Family files
A matter of life and death
Medical certificates - Avoiding the pitfalls
From the case files
Case reports
Over To You
Reviews
Casebook September 2014
Aspects of confidentiality: A request from SARS
A guide to writing expert reports
The Story of Beth Bowen
Case Reports
Case reports
Over to you
Reviews
Casebook May 2014
The accused
High reliability in healthcare: A personal failure
The challenges of treating Jehovah's witnesses
Aspects of confidentiality: Social media
It's your call
Case Reports
Case reports
Over to you
Reviews
Casebook January 2014
Aspects of confidentiality: High-profile patients
Public or private: Know your service
How reliable is healthcare?
Anatomy of a claim
Case Reports
Over to you
Reviews
Casebook September 2013
News and opinion
On deadly ground
Aspects of confidentiality: When your patient is an impaired practitioner
Telephone consultations: Hanging up on the risks
Case Reports
Over to you
Reviews
Casebook May 2013
News and opinion
Understanding POPI
A dark day for psychiatry?
Followership: the forgotten part of leadership
Case Reports
Over to you
Reviews
Casebook January 2013
Your MPS
Headlines and deadlines
Event special: Ethics 4 All
Inside a clinical negligence claim
The worst of times
Case Reports
Over to you
Reviews
Casebook September 2012
Your MPS
Headlines and deadlines
Disclosing patient records
Nasogastric tube errors
Case Reports
Over to you
Reviews
Casebook May 2012
Your MPS
Headlines and deadlines
The risks of laparoscopic surgery
Medical records: Which path will you take?
One step at a time
Case Reports
Over to you
Reviews
Casebook January 2012
Your MPS
Headlines and deadlines
Improving communication, cutting risk
Counting the cost of litigation
Specialty focus: Psychology – treating children
Case Reports
Over to you
Reviews
Case Reports
Browse by theme
Communication
Competence
Consent
Diagnosis
Equipment
Investigations
Medical records
Prescribing
Professionalism
Successful defence
System errors
Browse by specialty
Anaesthetics
Cardiology
Cosmetic surgery
Dermatology
Emergency medicine
ENT
General medicine
General practice
General surgery
Gynaecology
Haematology
Neurology
Neurosurgery
Obstetrics
Ophthalmology
Orthopaedics
Paediatrics
Psychiatry
Radiology
Urology
Practice Matters
Issue 1 - July 2013
Inside... Mastering Your Risk
Noticeboard
The diverse world of general practice
Counting the cost of GP claims
Tell the truth
On the record
Being an employer – it's a risky business
Issue 2 - November 2014
Helping you avoid claims and complaints
From the case files: Back with back pain
You’ve received a subpoena... What next?
Are you social media savvy?
Managing challenging patient interactions
First impressions count – triage in reception
CPD Questionnaire
Junior Doctor
Volume 5, issue 2
Ethics 4 All
From the case files
First day on the wards
The J88: Not just another medical form
How to use a chaperone
How to work in Pathology
MPS membership vs state indemnity
Volume 5, issue 1
2014 Ethics Essay prizewinner
Practice With Professionalism
Top five medicolegal hazards for junior doctors
Challenging times
How to work in psychiatry
Consent in children and young people
So you want to work as a locum?
A takeaway lesson
Volume 4, issue 2
Update
Ethics 4 All
On the record
Working the night shift
Pick your placement: community service applications
How to work in general surgery
HELP: I've received a complaint - now what?
From the case files
Volume 4, issue 1
Update
Stress and burnout: The intern years
Working without supervision
Decisions, decisions – choosing a specialty
How to work in family medicine
Maintaining a professional digital profile
Volume 7, issue 1
What to do when you receive a complaint
How to survive the night shift
The importance of keeping good medical records
Working in anatomical pathology
What do junior doctors need to know about the Health Professions Act?
Factsheets
Advice booklets
Medical Records in South Africa: A Medical Protection Guide
Introduction
Part 1: Quality and accessibility
Comprehensive
Contemporaneous
Comprehensible and accurate
Attributable
Standards
Part 2: Disclosure and security
Professional ethics
Where allowing access might be permissible
Sharing information about HIV status
Requests for access
Teaching and publishing
Statutory requirements
Case studies
Appendix 1: Retention and disposal of records
Appendix 2: Ownership and transfer of records
Appendix 3: Paper records – environmental risks
Resources
References
Consent to Medical Treatment in South Africa: A Medical Protection Guide
Introduction
Capacity
Assessing decisional capacity
Compromised decisional capacity
Children and young people
The Children’s Act 2005
Information
Other aspects of consent
Communicable diseases
Do Not Resuscitate (DNR) orders
Advance directives
Adults lacking decisional capacity
Minors
Who should take consent?
Implied and express consent
Refusing consent
Case studies
Appendix 1 - Key legislation referred to in the text
Appendix 2 - Links to relevant information
Appendix 3
Appendix 4 - Children's Act (38 2005): General regulations regarding children
References
Common Problems: Managing the Risks in General Practice in South Africa
Laws, ethics and professional regulation
Case law
The role and powers of the Council
Ethical considerations
Other considerations
Working environment
Incident reporting system
Clinical management of patients
Carrying out a physical examination
Chaperones
Maintaining an open mind – being willing to revise an initial diagnosis
Keeping comprehensive and contemporaneous clinical records
Safe prescribing
Non-clinical attributes
Ability to reflect and learn
Appendix 1: List of ethical rules, regulations and policy guidelines published by the HPCSA
Appendix 2: Assessing decisional capacity
Common Problems: Managing the Risks in Hospital Practice in South Africa
Introduction
Understanding your legal and professional responsibilities
The role and powers of the Council
Ethical considerations
When patients lack capacity
Respect for patient confidentiality
Probity
Clinical management
Checking procedures
Prescribing for children
Systems and resources
Failures of communication
Recording essential information
Communicating with patients
If things go wrong
References
Appendix 1: List of ethical rules, regulations and policy guidelines published by the HPCSA
Appendix 2: Assessing decisional capacity
Appendix 3: Sources of guidelines, research and evidence-based care
Handling the media - A guide for doctors
Learning from cases – Anaesthetics
Medicolegal articles and features
Medicolegal articles and features view
News
Education & Events
About Educational Services
Faculty
Events
Events archive
Experience matters: Sharing what we know
Ethics For All 2019
Workshops
FAQs
Booking terms and conditions
Online learning
Masterclasses
Masterclasses
About
Organisation and finance
Our approach to business
Our history
Our people
MPS Council
Executive Committee
MPS group
MPS around the world
Memorandum and Articles of Association
Our policy work
Contact
Medicolegal contact form
Contact the press office
Have a complaint?
UK