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Recording consultations

19 May 2021

Modern technology makes audio and video recording of dialogue and behaviour extremely easy. There have been many examples in the general media and on social media where supposedly private or personal material has been brought into the public domain, causing considerable distress and problems for those involved.1,2

Increasingly, Medical Protection is being contacted by members who seek advice in circumstances where recordings have been made or are proposed in clinical settings. Managing the situation depends greatly on who is intending to make the recording, how this is done, and for what purpose. We will look at a range of scenarios below:

A patient asks to make an audio or video recording

The Health Information Privacy Code 2020 (the Code) 3 only applies to health agencies and so does not have any role where a recording has been made by a patient. It is possible that the Privacy Act could apply in circumstances where some personal information of the doctor was included in the recording, though this would be unusual. Patients may ask to record a clinical interaction for a variety of reasons. When the assessment is for a medicolegal purpose, such as an insurance or ACC claim, the patient may wish to have their own record of what occurred.

The Medical Council of New Zealand (MCNZ) refers to this issue in its statement on Managing patient records 2020 4.

‘Audio or video recording of clinical consultations with patients.

The principles in the Health Information Privacy Code do not apply where it is the patient who asks to make an audio or video recording of the patient’s own consultation. If your workplace has a policy on patients recording their consultations, you should highlight this to your patient. If you are concerned that your patient’s recording will have a negative effect on the consultation, you should explain this to the patient and consider asking them to see another doctor.’

Medical Protection is aware of cases involving members where problems have arisen. In situations where a doctor agrees to the recording of a consultation, it is suggested that the doctor could seek the patient’s agreement to make his or her own separate recording of the consultation.

A clinical assessment is covertly recorded by the patient

Occasionally clinicians discover after a consultation that the patient has made a recording without their knowledge. As it is the patient’s health information that has been recorded, and it is in the possession of the patient, the doctor has very little influence over what is done with the recording. Medical Protection has been asked to assist members who have discovered audio recordings or transcripts of consultations that have appeared on the internet. This material is usually placed in the public arena by the patient seeking to make a particular point and may be edited or altered in some way.

As it is often impossible to know whether a consultation is being recorded it may be prudent to assume that it is, in a similar way to assuming that all your written entries in a medical record will be read by the patient.

A clinician wishes to make an audio or video recording

The Health Information Privacy Code 2020 was established to ensure that health agencies (including individual practitioners) abide by strict rules when handling information about patients. This is in recognition of the confidential and often sensitive nature of health information. If a health provider decided to record a clinical interaction then they must ensure that their actions comply with the Code.

The Code is “technology neutral” and so information in the form of an audio or video recording must be managed by the health agency in the same way as if the information was recorded in a traditional paper record or an electronic medical record. The information collected must be necessary for a lawful purpose or function of the health agency.3 Patients must know that information is being collected, why it is being collected and what is going to happen to the information. Patients are also entitled to request a copy of any recording that is collected or used on the basis that it is part of their health information.

Health information must not be collected by a health agency by unlawful means or by means that, in the circumstances of the case, are unfair; or intrude to an unreasonable extent upon the personal affairs of the individual concerned.3 Making an audio or video recording without the patient’s knowledge is an example of where collection would be unfair.

In some circumstances, additional safeguards require that explicit consent is gained from the patient before a video or audio recording is made, such as Section 68 of the Mental Health (Compulsory Assessment and Treatment) Act 1992 and section 52 of the Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003.

A successful complaint that a health agency has breached one of the rules of the Code can lead to proceedings in the Human Rights Review Tribunal, with possible penalties including an award of damages of up to $200,000.

The Medical Council of New Zealand (MCNZ) also refers to this issue in its statement on Managing patient records 2020 4.

The Health Information Privacy Code applies to information about a patient that a doctor records in writing, and by audio or video recording. If you record a clinical interaction using audio or video recording, check that your patient agrees to that form of recording, and that your actions comply with the Health Information Privacy Code. This includes telling patients that information about them is being recorded by audio or video recording, and that they can request a copy of the recording.

Material recorded covertly is provided to the doctor

Investigators working for insurance companies or ACC occasionally present covertly obtained video recordings of claimants to doctors; for example, where there are concerns of fraud. The steps required on the receipt of such unsolicited information will differ depending on whether the assessment is purely about the health of the patient or whether it is required for legal proceedings.

If a health assessment, then before considering information obtained in this way, it is important to ascertain from the information provider whether the patient is aware that this information has been provided to you. If the patient is not aware of the material then it may be difficult to form a valid medical opinion on a video or audio recording that has been made without the knowledge of the patient, in non-clinical circumstances and without the opportunity to ask the patient questions arising from examining the recording.

You may decide to return such information as you may need to show why it was necessary to use it without the patient’s knowledge and response, if a complaint resulted. If there are legal proceedings in existence or anticipated, different considerations apply. Please consult Medical Protection with any queries.

A person masquerades as a patient and records the interaction

Medical Protection is aware of cases where individuals have presented to doctors with factitious complaints for the purpose of manipulating and covertly recording the consultation for their own purposes. Previously a journalist pretending to be a patient presented to several GPs seeking to obtain medication with the potential of abuse by deception and, at least in one case, intimidation. This was done to form the basis of a newspaper article. A covert recording of one consultation was used by him in his subsequent complaint to the MCNZ. After considering the response from the doctor detailing the circumstances, the MCNZ took no further action.

The principles of the Privacy Act do not apply to news organisations and so it is unlikely that the Privacy Commissioner would receive a complaint in this type of situation. However, a complaint to the Press Council or Broadcasting Standards Authority could be considered on the basis of a possible breach of their own standards. It is also possible that a trespass order could be sought against the person masquerading as a patient in this way or an injunction preventing the use of the recording by the media.

The therapeutic relationship between patient and clinician is based on mutual trust. Recording of consultations without the knowledge or consent of one party inevitably undermines trust, damaging the relationship and the potential effectiveness of care. As the technology to make recordings is now ubiquitous, it may be best to assume that all clinical interactions are potentially being recorded.5


  1. Election tea tape leaked online 
  2. Medical records, Daniel Kerr, NZMJ, Vol 115 No 1163, 11 October 2002.
  5. On the record, Alan Doris, Casebook, Vol 20
    No 3, September 2012