Receiving a lawyer's letter: What to do next
MPS High Claims Manager Carlotta Pidgeon outlines the process to follow if you want to make the most of MPS assistance
MPS understands how upsetting and distressing it can be for any medical professional to receive a letter from an attorney indicating that a patient is unhappy with their care, and that they are considering bringing a claim.
MPS has a team of dedicated medicolegal advisers, claims managers and panel lawyers who are here to help, should you receive such a letter. In this article we offer some practical advice about the steps to take if this happens to you.
On receiving an attorney’s letter indicating that a claim for compensation is contemplated, or where legal proceedings have been served upon you, the first thing to do is to contact the MPS helpline on +44 113 243 6436 or at [email protected]. You should do this as soon as possible so that our claims team can help you. This ensures MPS is notified of the claim, or potential claim, from the outset and where appropriate enables MPS to take immediate steps to instruct an MPS panel lawyer (“Panel”) to act on your behalf on instructions from MPS.