Mr M, a 44-year-old architect, attended his GP, Dr C, for a skin check. Dr C diagnosed a papilloma on his right chest wall as well as a seborrhoeic keratosis skin lesion of the upper left arm.

Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.

This case report took place five years ago in a hospital overseas. Dr A, a dermatologist, took a punch biopsy of thick skin plaques on Mr J’s knee to confirm a diagnosis of psoriasis.

Ms G was in her twenties when she suffered blackouts. Her GP, Dr A, referred her to Dr P, a consultant neurologist. Ms G was diagnosed as suffering from epilepsy and treated with phenytoin at a dose of 300mg daily.