Select location
Membership information
0800 561 9000
Medicolegal advice
0800 561 9090
Refine my search

Managing challenging interactions

Post date: 02/02/2015

The information within this article was correct at the time of publishing. Last updated 18/05/2020

Every GP will experience challenging patients, says GP and Head of Member Education for MPS Dr Mark Dinwoodie, the key is how to manage those interactions in the best way. Around 15% of clinical interactions are classified as “difficult”, these are associated with increased investigations, increased medicolegal risk and decreased patient satisfaction.

“Difficulty” is more about our perception of the challenge of the interaction, than any characteristic of the patient, says Dr Dinwoodie. There are a number of human factors that contribute to the difficulty: interactions are increasingly difficult if we are hungry, angry, late or tired (HALT). Our feelings can influence our behaviour (often subconsciously). Acknowledging these feelings helps us to be aware of and regulate their impact on our behaviour.

Share this article

Load more reviews

You've already submitted a review for this item

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Medicolegal advice
0800 561 9090
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again