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Support with CQC: How Medical Protection can help

Post date: 30/06/2017 | Time to read article: 3 mins

The information within this article was correct at the time of publishing. Last updated 15/03/2019

Medical Protection has a range of educational resources that can help your practice to prepare for a CQC inspection.

You can get direct assistance from Medical Protection by requesting a Clinical Risk Self Assessment (CRSA), which is a systematic approach that identifies risk and develops practical solutions, as one of the benefits of membership. Our experience has been that a CRSA is invaluable in assisting practices in preparing for their CQC inspection and also post-CQC inspection, to assist with issues raised by the CQC inspector.

If you are part of one of our Practice Xtra schemes, Medical Protection’s additional benefits schemes for GP practices, you may be entitled to a free or discounted CRSA. Practice Xtra can also provide you and your practice with access to risk management training, discounts on membership subscriptions and additional business support.



The KLOEs under SAFE are:

  • CQC inspections-Safe
  • Safe track record
  • Learning from incidents
  • Safeguarding
  • Monitoring safety and responding to risk
  • Medicines management
  • Cleanliness and infection control
  • Staffing and recruitment
  • Dealing with emergencies
  • Equipment



Articles from Practice Matters magazine:


Video guides:

Other articles:

Medical Protection workshops:

Making Your Practice Safe

Risk assessments:




The KLOEs under EFFECTIVE are:

  • CQC inspections-Effective
  • Promoting best practice
  • Management, monitoring and improving outcomes for people
  • Staffing
  • Working with other services
  • Information sharing
  • Consent to care and treatment
  • Health promotion and prevention.



  • Consent – the basics
  • Consent – children and young people
  • Mental Capacity Act 2005 Series

Articles from Practice Matters magazine:

  • Getting to grips with fit notes

Articles from New Doctor magazine:

  • Don’t drop the baton

Articles from Your Practice magazine:

  • Audit: good for patients and good for doctors

Medical Protection workshops:

  • Mastering Adverse Outcomes
  • Mastering Professional Interactions

Video guides:

  • Video guide for junior doctors – How to handover safely



The KLOEs under CARING are:

  • Respect, dignity, compassion and empathy
  • Care planning and involvement in decisions about care and treatment
  • Patient/carer support to cope emotionally with care and treatment.



  • Raising concerns and whistleblowing
  • Chaperones
  • Chaperones - FAQs
  • Confidentiality – general principles

Articles from Practice Matters magazine:

  • Doctor’s orders vs patient choice
  • Confidentiality – Disclosures about patients unable to consent

Medical Protection workshops:


The KLOEs under responsive are:

  • Responding to and meeting people’s needs
  • Access to the service
  • Tackling inequity and promoting equality
  • Listening and learning from concerns and complaints.


Articles in Practice Matters magazine:

  • Triage in general practice
  • How to set up a Patient Participation Group



The KLOEs under well-led are:

  • Leadership, openness and transparency
  • Governance arrangements
  • Management lead through learning and improvement
  • Practice seeks and acts on feedback from users, public and staff
  • Systems to monitor and improve quality and improvement.


Articles in Practice Matters magazine:


  • David Behan discusses the future of CQC inspections – October 2013

Press releases:

Medical Protection workshops:

  • Infection Control in Primary Care

« How you will be assessed

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