Select location
Membership information
0800 561 9000
Medicolegal advice
0800 561 9090
Menu
Refine my search

4 results found for "telephone triage"

Risks of telephone consultations

Consulting on the telephone requires a different skill-set, relying on common sense and improvisation. Learning how to do this effectively is necessary to safeguard patients and your professional position, says GP and popular author Dr Tony Males

Dos and don'ts of telephone consultations

Document telephone consultations contemporaneously. Obtain and document a thorough history. Telephone consultations do not give a GP the opportunity to assess clinical signs.

When normal is wrong

Mr B, a 35-year-old businessman, consulted Mr L, a urologist, over the telephone requesting a vasectomy.

Inappropriate advice

Mrs G, a 50-year-old baker, became unwell with what appeared to be flu. There was an outbreak of flu in the area at the time. Mrs G telephoned her GP surgery and spoke to a receptionist who told her to take bed rest, plenty of fluids and paracetamol.

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Medicolegal advice
0800 561 9090
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again