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Workshop

Mastering difficult interactions with patients

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Mastering difficult interactions with patients

This workshop helps you identify and utilise a range of different skills in difficult clinical interactions with patients. These skills can help you and your patients reach a more favourable outcome and still preserve the integrity of the important doctor-patient relationship.

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Mastering your risk

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Mastering your risk

This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety.

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Medication errors and safer prescribing

Medication errors and safer prescribing

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This workshop will enhance your understanding of errors in the medication process. With practical tips and reliable strategies, it can help you prescribe more safely, reduce the risk of medication errors and optimise the use of medicines for patients.

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Medical records for secondary care clinicians

Medical records for secondary care clinicians

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This workshop highlights the importance of well-organised medical records, to aid continuity of care and ensure good medical practice. Through a range of presentations, discussions, case scenarios and practical exercises, it highlights the importance of accurate and up-to-date medical records for both patient care and professional defence.

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Building resilience and avoiding burnout

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Time to read article: 1 mins
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Building resilience and avoiding burnout

The demand placed on modern clinicians means the possibility of burnout is growing significantly, impacting both the quality of care and potential increase in risk to patients. This workshop will help you recognise the signs of burnout and given you the knowledge and confidence to manage the symptoms recover as well as prevent reoccurrence.

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One-on-One Workshop Training

One-on-One Workshop Training

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One-on-One Workshop Training is suitable for professionals who may have significant needs relating to their communication performance or who may struggle to identify the reason they are facing challenges.

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Mastering adverse outcomes

Location: Various (Read more for further details)
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Mastering adverse outcomes

This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

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Workshop

Mastering Professional Interactions – Team

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Mastering Professional Interactions – Team

The Mastering Professional Interactions workshop is designed to help you identify the risk factors related to professional interactions. It provides proven techniques and models to reduce risk and improve patient outcomes.

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Mastering professional interactions

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Mastering professional interactions

This workshop offers professional insights and key communication skills for when patient care passes between doctors. It is designed to help you improve the safety of care that you and your colleagues collectively provide. By highlighting the danger of assumption, and the need for communication, it can also help you reduce your risk of complaints or claims.

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Mastering Shared Decision Making

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Location: Various (Read more for further details)
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Mastering Shared Decision Making

When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them.

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The Clinical Communication Programme (CCP)

Location: in-house and residential (Read more for further details)
Time to read article: 1 mins
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The Clinical Communication Programme (CCP)

A highly intensive interpersonal skills training programme which greatly enhances doctor-patient communication and creates significant behavioural and attitudinal change.

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Managing Conflict and Aggression in General Practice

Location: This workshop is delivered in house. (Read more for further details)
Time to read article: 1 mins
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Managing Conflict and Aggression in General Practice

The Managing Conflict and Aggression in General Practice workshop will assist your practice in recognising and managing different aspects of conflict that they may encounter at work. It provides practical tools and tips that can be used to help resolve a difficult situation.

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