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The digital transformation of healthcare is touching every aspect of our working lives, and the COVID-19 pandemic has only served to accelerate this. Nowhere has this been more impactful than in the way we consult with patients, and for many of us, remote consulting has become part of the new normal. With these rapidly moving changes come new challenges and opportunities

The teleconsultation webinar series

This webinar series consists of four modules which will provide an opportunity to reflect on the challenges of working in this way. COVID-19 forced rapid adoption of telemedicine across the globe, replacing the traditional consultation model with consultations via phone, messaging or video. Teleconsulting with patients and colleagues requires utilisation of new skills and knowledge, adaptation of communication and a recognition of limitations.

It has been developed by senior medical educators, medicolegal consultants and clinicians who understand the emerging issues and the impact on your practice. Reviewing evidence and research from across the globe we identify the pitfalls and draw out best practice learnings that can improve patient outcomes and decrease your risk.

Module 1 Essentials of teleconsulting communication

COVID-19 has accelerated the adoption of teleconsulting. This introductory module investigates the practicalities and complexities of communication in teleconsulting, gathering evidence and collated best practice from across the globe. You’ll be introduced to the CLEAR© communication model and learn how to avoid routine pitfalls by reviewing key skills, practical strategies and tips when consulting with patients remotely.

Date: 11 May 2021

Time: 19:30

Suitable for: All medical members in the UK

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Module 2 Tackling tricky teleconsulting situations

Remote consulting can aggravate already challenging situations. Understanding the limits of teleconsulting and communicating effectively is essential in avoiding pitfalls. Building on module 1, this session covers how to manage expectations effectively and communicate sensitively, as well as a framework for breaking bad news remotely.

Date: 25 May 2021

Time: 19:30

Suitable for: All medical members in the UK

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Module 3 Overcoming risky interactions with colleagues remotely

This module highlights the importance of clear communication with colleagues to reduce the risk of adverse outcomes. The experts will provide guidance on effective communication to ensure the safe transition of care and documentation. They will explore, through case examples, how to optimise professional interactions with the wider team and support peers while working remotely. The webinar will also touch upon innovations, potential models of care and working in the future.

Date: 8 June 2021

Time: 19.30

Suitable for: All medical members in the UK

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Module 4 Ask the experts: Your teleconsulting questions answered

The live expert panel brings this series to a close with a discussion of case studies based on Q&A’s from the previous webinars. Panel members comprised of senior medical educators, medicolegal consultants, and practicing clinicians with experience and academic expertise in telemedicine will discuss the future of telehealth and share their most valuable advice from the issues raised.

Date: 22 June 2021

Time: 19:30

Suitable for: All medical members in the UK

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