We are the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world. Our membership provides access to expert advice and support with the right to request indemnity for any complaints or claims arising from professional practice. Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice, including clinical negligence claims, complaints and fatal accident inquiries.
We are currently recruiting for a Reporting Analyst to join our Leeds city office on a 12 month fixed term contract. As a Reporting Analyst you will be responsible for reporting and providing organisation insight using analytics methods and other data mining techniques. You will work closely with our internal teams to generate on-going and new reports where appropriate.
Key responsibilities will include:
·Measurement of tracking, reporting and analysing traffic and associated user experience for all our service delivery channels across our Member Operations department
·Recognise and extract critical indicators from large and complex data sets and being able to interpret and express those indicators
·Implement relevant KPI/SLA reporting capability that adopts a balanced score card
·Ensure reports are delivered on time and to schedule
·Understand internal customer information needs, business objectives and implementing data analysis strategies
·Produce insightful information from various raw data sources
·Provide updates to our internal customers on the status on requests
Experience required:
·Strong problem solving and analytical skills
·Good communication and presentation skills
·Expertise in Microsoft Excel Pivot tables and V lookup
·Experience in maintaining processes for measurement, tracking, reporting and analysing traffic
·Extracting critical indicators from large and complex data sets and interpreting in a business context
In return we offer fantastic benefits including a 12% pension scheme, 25 days paid holiday (in addition to public holidays), the opportunity to buy and sell holiday days, private medical insurance, health care cash plan, childcare vouchers and an annual bonus scheme.
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If you are interested in applying for this position please send your CV and Covering Letter via email to [email protected] for the attention of Julia Lonsdale
The closing date for this position is 14th December 2018