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Expert advice for Ophthalmologists

Post date: 19/06/2018 | Time to read article: 7 mins

The information within this article was correct at the time of publishing. Last updated 15/06/2022

Written by a Senior Professional
Ophthalmology banner

Ophthalmology is a unique field, so the advice you receive needs to be equally specialised.
When you are a Medical Protection member, you benefit from more than 130 years of experience defending doctors and other healthcare professionals. That isn’t just a number – it’s more than 13 decades of specialist expertise that we use to protect you long into the future.

Medical Protection have analysed the ophthalmology cases reported to us 2006-2015.

We hope you find this booklet a useful source of guidance and advice, empowering you to protect yourself throughout your career


Ophthalmology is a surgical specialty where a wide range of patients with eye conditions are diagnosed and treated. Medicolegal cases are not uncommon due to the significant impact ophthalmological surgery can have on patients’ lifestyles.

The majority of cases reported to Medical Protection relate to elective eye surgical procedures undertaken outside the NHS. Patients who opt for elective surgery can choose to proceed with it at any time, or not at all. Many have the alternative option of staying in spectacles or contact lenses.

Claims in ophthalmology can sometimes lead to large financial settlements. The value of the settled claim will often include compensation for care and loss of earnings, if applicable, in addition to an award for the damage that resulted from a breach of duty. Complications can result in permanent, serious loss of vision (vision worse than the driving standard in the affected eye that cannot be corrected with spectacles or contact lenses). The value of each claim varies enormously, with our highest ophthalmology total case payment (claimant damages, costs and legal costs), being well in excess of £1 million.


We have analysed the support Medical Protection has provided UK-based ophthalmologists in relation to almost 700 cases. In addition to providing advice and assistance in writing medical reports in over a third of these cases, we have supported our members in relation to more than 400 claims (demands for monetary compensation, which embodies allegations of negligence), pre-claims (intimations from a claimant of a possible claim for compensation), complaints, GMC investigations, local disciplinary procedures and inquests.

We have analysed all claims, including those defended, not pursued and settled.

Case Types

Ophthalmology spotlight_PIE

Claims: procedures and contributory factors

Laser vision surgery

The largest number of claims related to laser vision surgery. The majority of claimants suffered from a deterioration in their vision following the surgery, while some claimants had experienced complications following surgery, eg, infection. In a quarter of claims that were settled, there was evidence of inadequate consent. A quarter required further surgery. Our highest laser vision surgery total case payment was in excess of £1 million.

Case study

A 30-year-old with myopia went to an optician to discuss laser vision surgery. She was seen by an optometrist, examined and advised treatment with LASIK. Her surgery was arranged for four weeks’ time. She was asked to sign a consent form on the day of surgery by her ophthalmologist, and a LASEK procedure was undertaken in both eyes. After three weeks, she developed hazy vision and continued myopia.

Eighteen months later, the patient had a second procedure by another ophthalmologist to remove corneal haze. There was no improvement in her vision. She suffered from irritable dry eyes and still had to wear glasses, as she could not tolerate contact lenses. She experienced ongoing dazzling with bright lights, and was unable to drive at night. She was no longer able to continue her current job in the jewellery trade because of her poor vision. The patient made a claim against the first ophthalmologist.

Although the expert witness in the case did not criticise the surgical performance of the ophthalmologist, the case was settled for a large sum. This is because:

  • Consent was taken less than 30 minutes before the procedure
  • There was no documentation of a discussion of risks and benefits of all the available options, including not proceeding with surgery, that were relevant to this patient
  • No discussion took place indicating possible complications and their implications on future employment
  • The ophthalmologist did not adequately check that the patient understood what procedure she was having.

This case is based on a real scenario, with some facts altered to preserve confidentiality.

Cataract surgery/intraocular lens implants

The second most frequent claim reason was post-cataract surgery. Claimants frequently suffered deterioration in their vision and required further surgery. In a third of claims there was alleged failure to warn of complications, while a quarter alleged negligent cataract surgery, which led to complications, eg, retinal detachment after cataract surgery and chronic follicular conjunctivitis. Missed pre-existing diabetic retinopathy and incorrect lens implanted were also reported. Our highest cataract surgery/intraocular lens implants total case payment was in excess of £80,000. Following changes to the Personal Injury Discount Rate we would now expect damages to be significantly higher.

Intraocular lens (IOL) exchange

Frequent claims followed intraocular lens exchange surgery. In half of the cases analysed, there was alleged failure to obtain adequate consent. We are aware that pooling of patients for IOL operating lists does occur in some hospitals: as a consequence, the operating consultant may see their patients for the first time on the day of surgery. Placing a heavy reliance on trainee doctors or nurse specialists to take IOL measurements and patient consent, may have contributed to claims of incorrect lens insertion and inadequate consent.

Many claimants had suffered from blurred vision and underwent revision surgery, and there were allegations of a failure to correct eyesight. Complications included dry eyes and retinal detachments, and our highest IOL exchange surgery total case payment was in excess of £140,000.


There were some claims alleging failure to diagnose, or appropriately manage, glaucoma. A lack of timely measurement of intraocular pressures was found to be the root cause in some settled cases.


Dissatisfaction with the outcome following plastic surgery operations for correcting defects, deformities, and disfigurations of their eyelids is the commonest reason for bringing a claim.

Wrong lens implant

Despite this being classified as a ‘Never Event’ across the NHS, we continue to see claims arising from these.

Patient complaints – common themes

When we analysed patient complaints reported by ophthalmologists, there were similar themes:

  • Unexpected outcomes following laser, cataract and lens exchange surgery – one of the precipitating factors was complainant dissatisfaction with the consent process

  • Failures and delays to diagnose – these include alleged missed retinal detachment, delay in referral for diagnosis of glaucoma and alleged failure to diagnose the cause of deteriorating vision

  • Poor manner and attitude during a consultation – some complainants reported being unhappy with their ophthalmologist’s manner and attitude, rudeness during the consultation and receiving inappropriate comments made by their specialist.

Top tips to minimise risk

Please note: this not an exhaustive list of recommendations, but key learning points from our analysis

  • Ensure your surgical technique is regularly updated and in line with current best practice, such that it would be supported by your peers.
  • Listen to what your patient would consider to be a successful outcome. Understand your patient’s concerns and expectations.
  • Be honest and let your patient know if the surgery can give them the result they want or not.
  • Discuss the possible benefits and risks of all potential treatment options. Consider what is most important to that individual, taking into account their current employment.
  • Explain about frequent and serious complications and the implications for the individual patient if these occurred. Explain what you would do to correct complications, or if you failed to meet their expectations.
  • Explain what the procedure will involve, the likely results, and when you will see them afterwards.
  • Your patients should be given clear information about ALL the costs involved, and what their rights are to refunds/return of deposits if they change their mind after they have paid some or all of the costs.
  • Never pressurise or rush patients into giving consent to have surgery (eg, by providing special offers that are for a limited time only, or any discounts in price).
  • Double-check that the information has been understood and decisions are fully informed.
  • For elective operations, always leave sufficient time (eg, at least a week) after the consultation before scheduling the procedure, to allow the patient time to think things through, talk to their family or access more information.
  • Be aware that delegating the giving of advice and taking of consent for surgery increases the risk of patients taking action.
  • Clearly document all the steps to provide evidence of a detailed interactive discussion; this is vital for legal purposes.
  • Perform pre-surgical, verbal ‘time-out’ checks against medical records of:
  • patient identity
  • the eye to be operated on
  • the proposed procedure
  • drug allergies
  • consent
  • (for implants) implant make, model and dioptric power and spherical equivalent refractive target
  • (for laser refractive surgery) the programmed treatment sphere, cylinder, axis and spherical equivalent refractive target.

And don’t forget – always ensure you are fully indemnified to carry out relevant procedures in the UK. To make sure, contact Medical Protection on 0800 561 9000.

For advice on the issues in this article, or any other medicolegal matter, contact us on 0800 561 9090.

Regulatory and disciplinary cases – common themes

Regulatory and disciplinary cases can come from patients, senior and junior colleagues, and can be related to clinical and non-clinical issues. Key themes from the Medical Protection caseload were:

  • Performance concerns: operative skills, clinical judgment and communication

  • Probity, eg, private practice in NHS time, allegedly exaggerated training experiences

  • Inappropriate personal behaviour/misconduct/boundaries, and poor communication with colleagues

  • Inappropriate delegation or supervision

  • Member health issues

  • Conduct around the reporting of incorrect lens insertion

  • Alleged breach of contract/incorrect billing.

Support for your professional development

Face-to-face and virtual workshops from Medical Protection:

  • Face-to-face workshops:
  •  Mastering Adverse Outcomes
  •  Mastering Your Risk
  •  Achieving Safer and Reliable Practice
  •  Mastering Consent and Shared Decision Making.

Virtual workshops:

  •  Navigating Adverse Outcomes
  •  Reducing Medicolegal Risk
  •  Consent and Shared Decision Making.

Online learning
Complete a range of e-learning modules, including communicating risk, preventing complaints and communication after an adverse even. All included as a benefit of membership at no extra cost.
Access online learning at

Additional references
GMC, Guidance for doctors who offer cosmetic interventions (2016)
The Royal College of Ophthalmologists, Professional Standards for Refractive Surgery (2017)

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