The Clinical Communication Programme (CCP)
The CCP is a carefully designed programme focusing on improving interpersonal performance and reducing the risk of litigation or complaint. The programme aims to enhance the range of skills and options available when consulting with patients, enhance the understanding of the factors that influence personal performance, and provide support in applying these in the workplace.
"Doctors who have undertaken the CCP have seen a reduction in complaints and claims brought against them".
Intensively-trained accredited members of the MPS faculty facilitate the programme. All are experienced educators and trainers in doctor-patient interactions and clinical communication skills.
The small group format of the Clinical Communication Programme was developed to deliver more bespoke and focused training for those attending in order to help participants achieve their goals.
Duration: 6 months
Target Audience: Clinicians who would benefit from intensive coaching in communication skills
Number of participants: Up to six per
The programme consists of three phases and is conducted over 24 weeks:
Phase one – preparation and goal setting
Phase two – three-day residential workshop
Phase three – implementation and coaching.
It involves face-to-face contact, a minimum of five sessions of telephone mentoring, and six hours of reflective activities. Also included is a three-day residential workshop with pre- and post-workshop activities and support. The programme focuses on four key objectives:
Enhancing communication and interpersonal skills
Decreasing incidences of complaints and claims
Improving the understanding of the factors influencing interpersonal performance
Enabling the participant to successfully apply practical
skills in the workplace.
Whilst clinicians must be committed to fully engaging with the
programme, feedback received from those who have completed
it has been extremely positive with the vast majority of
participants finding it an invaluable educational experience.