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Advice centre articles
Making Your Practice Safe
Time to read article: 1 mins
This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement.
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Communicating with patients by text message - Northern Ireland
Time to read article: 2 mins
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.
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Consent - Children and young people - England
Time to read article: 3 mins
Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people.
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Location: in-house and residential (Read more for further details)
Time to read article: 1 mins
The Clinical Communication Programme (CCP)
A highly intensive interpersonal skills training programme which greatly enhances doctor-patient communication and creates significant behavioural and attitudinal change.
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Medical Records for Nurses in Primary Care
Time to read article: 1 mins
This new workshop will provide you with a thorough understanding of the importance of medical records and aims to enhance your skills in making and keeping quality medical records.
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Female Genital Mutilation (FGM) - Northern Ireland
Time to read article: 2 mins
Female Genital Mutilation (FGM) has been a criminal offence in the UK since 1985 and the legislation was re-enacted in the Female Genital Mutilation Act 2003. Five official reports on the subject have been published since November 2013 and MPS has produced this guidance for members.
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Controlled drugs - Northern Ireland
Time to read article: 5 mins
In Northern Ireland, unlike England and Wales, out-of-hours (OOH) organisations may expect GPs to carry and use controlled drugs (CDs) from their own stock. This factsheet highlights what you should be aware of when carrying, storing and recording controlled drugs.
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HSC complaints procedure – General practice - Northern Ireland
Time to read article: 6 mins
HSC complaints procedure – Hospital setting
Time to read article: 5 mins
Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.
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