01/09/2014

Communicating with patients by text message - Northern Ireland

Communicating with patients by text message - Northern Ireland

Time to read article: 2 mins
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Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

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Factsheet 01/08/2014

Consent - Children and young people - England

Consent - Children and young people - England

Time to read article: 3 mins
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Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people.

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The Clinical Communication Programme (CCP)

Location: in-house and residential (Read more for further details)
Time to read article: 1 mins
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The Clinical Communication Programme (CCP)

A highly intensive interpersonal skills training programme which greatly enhances doctor-patient communication and creates significant behavioural and attitudinal change.

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Factsheet 01/07/2014

Female Genital Mutilation (FGM) - Northern Ireland

Female Genital Mutilation (FGM) - Northern Ireland

Time to read article: 2 mins
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Female Genital Mutilation (FGM) has been a criminal offence in the UK since 1985 and the legislation was re-enacted in the Female Genital Mutilation Act 2003. Five official reports on the subject have been published since November 2013 and MPS has produced this guidance for members.

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Factsheet 01/04/2014

Controlled drugs - Northern Ireland

Controlled drugs - Northern Ireland

Time to read article: 5 mins
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In Northern Ireland, unlike England and Wales, out-of-hours (OOH) organisations may expect GPs to carry and use controlled drugs (CDs) from their own stock. This factsheet highlights what you should be aware of when carrying, storing and recording controlled drugs.

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Factsheet 01/10/2013

HSC complaints procedure – Hospital setting

HSC complaints procedure – Hospital setting

Time to read article: 5 mins
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Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.

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