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Advice centre articles
Articles and features
05/09/2025
Why do patients complain?
Why do patients complain?
Time to read article: 4 mins
Patients can make a complaint about any aspect of the medical care they receive. Find out about some common reasons for patient complaints.
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Problems arise from spinal anaesthesia
Time to read article: 2 mins
A 48-year-old man underwent abdominoplasty and liposuction. At the pre-operative visit, the consultant anaesthetist proposed general anaesthesia along with a spinal anaesthetic for the purpose of post-operative pain relief.
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Case study: A knee replacement results in a call to a coroner’s inquest
Time to read article: 3 mins
A consultant orthopaedic surgeon calls Medical Protection for help with a complaint response and inquest statement following the death of a patient.
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Case study: Paediatrician’s conduct is called into question by patient’s parents
Time to read article: 2 mins
Dr O’Hare contacted Medical Protection when she received a complaint from a patient’s parents regarding her conduct.
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Case study: Consultant seeks Medical Protection representation following patient complaint
Time to read article: 3 mins
A consultant relies on Medical Protection representation when a complaint to the GMC occurs.
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Case study: Responding to a complaint from a patient
Time to read article: 3 mins
Consultant renal physician Dr Georgia Salisbury* is asked to make a statement when a patient’s care is questioned – she calls Medical Protection for help
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Challenging patients – what options are available?
Time to read article: 4 mins
Dr Emma Davies, Medicolegal Consultant at Medical Protection, offers some tips on managing challenging situations with patients.
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Articles and features
07/11/2022
Pitfalls of social media
Pitfalls of social media
Time to read article: 8 mins
Dr Heidi Mounsey, Medicolegal Consultant at Medical Protection, looks at the dos and don’ts of social media use by medical professionals.
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