Challenging patients – what options are available?
Time to read article: 4 mins
Dr Emma Davies, Medicolegal Consultant at Medical Protection, offers some tips on managing challenging situations with patients.
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Articles and features
21/07/2022
Dealing with negative online reviews
Dealing with negative online reviews
Time to read article: 7 mins
Whether a bolt out of the blue or a digital manifestation of a deteriorating doctor-patient relationship, negative online reviews are an increasingly common part of the healthcare landscape. So, what do you do when you encounter one? Claire O’Leary, Case Manager at Medical Protection, advises don’t panic – use it as a chance to improve your practice
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Mastering great communication
Time to read article: 4 mins
Ivy Grove Surgery in Derbyshire made the headlines in April with an extensive and honest open letter to their patients. But for the practice partners, it’s only one part of their wider strategy on communicating with patients. Gareth Gillespie, Editor of Practice Matters, spoke to the surgery about what drives their approach.
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