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Practice Matters November 2017 View all
Publication content 01/12/2017

Contracts of employment

Contracts of employment

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Expert advisers from Croner, the employment law and HR specialists, answer your questions on contracts of employment and issues you may encounter when working in new care models

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Practice Matters March 2017 View all
Publication content 03/11/2017

From the advice line

From the advice line

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Dr Rachel Birch shares a recent case where a member asked for advice on how to deal with a patient who persistently emailed a doctor at the practice about medical issues, instead of attending for a consultation.

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Publication content 03/11/2017

The importance of good medical records

The importance of good medical records

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Keeping good clinical records is an important duty for the whole practice team. Kate Taylor, Clinical Risk Education Manager, examines why and provides tips for clinicians on how to do so.

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Case study 03/11/2017

From the HR files

From the HR files

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HR experts Croner share a case where a practice sought their advice to deal with an employee with a disciplinary issue who was on long-term sick leave.

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Practice Matters November 2016 View all
Publication content 06/11/2017

From the case files: Working at scale

From the case files: Working at scale

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This case demonstrates some of the risks practices face when working at scale, and the importance of ensuring effective systems and communication across practices.

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Publication content 06/11/2017

Indemnity when working at scale

Indemnity when working at scale

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Dr Nick Clements, Head of Risk and Underwriting Policy, answers questions about how new care models and other changes in primary care can affect your medical indemnity.

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Publication content 06/11/2017

Scaling down your risk

Scaling down your risk

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Clinical Risk Education Manager Diane Baylis explains how our risk education team can support GP federations and other organisations working at scale.

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Practice Matters August 2016 View all
Feature 07/11/2017

From the case files: lower back pain

From the case files: lower back pain

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When Mrs C, a keen golfer in her early forties, began to experience constant pain in her lower back, she consulted a GP at her local surgery. Dr P took a history of slow onset of pain with restricted mobility. He did not examine her, but prescribed an NSAID and advised Mrs C to return in two weeks if there was no improvement.

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Publication content 07/11/2017

End of life care test

End of life care test

Time to read article: 7 mins
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A recent report from the CQC has highlighted where general practice could improve in the provision of end of life care. Dr Rachel Birch, Practice Matters Editor-in-Chief, offers advice on how to put the CQC recommendations into practice.

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Publication content 07/11/2017

Anticoagulant monitoring and dosing

Anticoagulant monitoring and dosing

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We have teamed up with NHS Improvement for a new series of risk warnings based on data from the National Reporting and Learning System (NRLS), the NHS’s national database of patient safety incidents in England and Wales. Each article will tackle a different risk commonly reported to the NRLS. In this issue we tackle a commonly reported incident type, medication errors associated with anticoagulants.

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Practice Matters March 2016 View all
Publication content 08/11/2017

What can a CRSA do for your practice?

What can a CRSA do for your practice?

Time to read article: 8 mins
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Clinical Risk Self Assessments (CRSAs) offer an opportunity for all members of the practice team to work together, talk openly and develop practical solutions that promote safer practice.

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Publication content 08/11/2017

How manage a disruptive patient

How manage a disruptive patient

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Dealing with a disruptive patient can be one of the most challenging aspects of general practice. Senior Medicolegal Adviser Dr Richard Stacey provides advice on the best way to manage such a situation.

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Publication content 08/11/2017

Protecting patient confidentiality

Protecting patient confidentiality

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Confidentiality is one of the most common risk factors in general practice. Kirsty Plowman looks at how a Medical Protection interactive risk management training session on confidentiality can help members lower their risk.

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Practice Matters October 2015 View all
Publication content 03/07/2017

How we set subscriptions

How we set subscriptions

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General practice is an increasingly challenging and high-risk environment in which to practise medicine. Chief Executive Simon Kayll, explains how we assess those risks and calculate GP membership subscriptions

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Publication content 17/10/2015

Top tips to create a great GP job advert

Top tips to create a great GP job advert

Time to read article: 3 mins
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Recruitment is becoming harder these days so to attract the best staff it’s worth spending a bit of time to write a great advert for your vacancy. If you create a template, some information will stay the same no matter what role you are advertising.

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Publication content 10/10/2015

FAQs - sickness absence

FAQs - sickness absence

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We have written to invite a member of staff to a formal capability hearing after a period of informal professional support. He is now off work sick. What is the appropriate course of action for us?

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