Advice centre

Patient facing kidney transplant or lifelong dialysis makes a negligence claim against GPs and hospital following delayed referral to nephrology and failure to recognise her underlying renal condition. This case report looks at where clinicians went wrong, and explains how MPS managed to settle the case for a moderate sum that was substantially less than the original request.

Mr H, a 45-year-old solicitor and father of three, visited his GP Dr P with a persistent headache. He described two months of symptoms, occurring up to six times per week, mainly in the mornings and with associated nausea.

Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.