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Advice centre articles
Articles and features
04/06/2015
The light: Group practice
The light: Group practice
Time to read article: 5 mins
Charlotte Hudson, deputy editor of Practice Matters, interviews Nick Giles, area operations manager for the One Medical group - The Light, Leeds, about the secret to the practice's success.
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Articles and features
01/06/2015
Poor complaints handling
Poor complaints handling
Time to read article: 4 mins
The key to resolving many complaints is handling them early on at a local level. Terri Bonnici, MPS medical complaints adviser, presents a case study showing what could happen if you don’t get to grips with a complaint in the early stages.
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Articles and features
06/04/2015
Risks of telephone consultations
Risks of telephone consultations
Time to read article: 8 mins
Consulting on the telephone requires a different skill-set, relying on common sense and improvisation. Learning how to do this effectively is necessary to safeguard patients and your professional position, says GP and popular author Dr Tony Males
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Articles and features
02/10/2014
Test your knowledge
Test your knowledge
Time to read article: 2 mins
Try these sample AKT questions provided by Dr Mahibur Rahman from Emedica
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Articles and features
02/10/2014
From the case files...
From the case files...
Time to read article: 5 mins
In this issue we bring you two interesting cases; the first encourages GPs to exercise caution when diagnosing haematuria, and the second highlights how various poor communication channels can have a negative impact on patient care.
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Articles and features
02/10/2014
Risk alert: Controlled drugs
Risk alert: Controlled drugs
Time to read article: 4 mins
With the ever-changing legislation surrounding the management of controlled drugs, clinical risk manager Kate Taylor asks, is your practice is up-to-date?
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Articles and features
02/10/2014
What make a patient safety culture?
What make a patient safety culture?
Time to read article: 3 mins
MPS clinical risk programme manager Julie Price discusses how to build a patient safety culture in primary care.
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Articles and features
02/10/2014
Are you social media savvy?
Are you social media savvy?
Time to read article: 4 mins
What happens on tour stays on tour, but what happens on Twitter stays on Google forever. Practices should be cautious when posting on social media sites, says web editor Jack Kellett and MPS medicolegal adviser Dr Rachel Birch
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Articles and features
02/10/2014
The Canary in the coalmine
The Canary in the coalmine
Time to read article: 3 mins
Dr Paul Heslin, a GP and occasional locum based in Dublin, looks at the misunderstood life of a GP locum.
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