Articles and features 01/06/2015

Poor complaints handling

Poor complaints handling

Time to read article: 4 mins
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The key to resolving many complaints is handling them early on at a local level. Terri Bonnici, MPS medical complaints adviser, presents a case study showing what could happen if you don’t get to grips with a complaint in the early stages.

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Articles and features 06/04/2015

Risks of telephone consultations

Risks of telephone consultations

Time to read article: 8 mins
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Consulting on the telephone requires a different skill-set, relying on common sense and improvisation. Learning how to do this effectively is necessary to safeguard patients and your professional position, says GP and popular author Dr Tony Males

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Articles and features 02/10/2014

From the case files...

From the case files...

Time to read article: 5 mins
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In this issue we bring you two interesting cases; the first encourages GPs to exercise caution when diagnosing haematuria, and the second highlights how various poor communication channels can have a negative impact on patient care.

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Articles and features 02/10/2014

Risk alert: Controlled drugs

Risk alert: Controlled drugs

Time to read article: 4 mins
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With the ever-changing legislation surrounding the management of controlled drugs, clinical risk manager Kate Taylor asks, is your practice is up-to-date?

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Articles and features 02/10/2014

What make a patient safety culture?

What make a patient safety culture?

Time to read article: 3 mins
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MPS clinical risk programme manager Julie Price discusses how to build a patient safety culture in primary care.

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Articles and features 02/10/2014

Are you social media savvy?

Are you social media savvy?

Time to read article: 4 mins
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What happens on tour stays on tour, but what happens on Twitter stays on Google forever. Practices should be cautious when posting on social media sites, says web editor Jack Kellett and MPS medicolegal adviser Dr Rachel Birch

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Articles and features 02/10/2014

The Canary in the coalmine

The Canary in the coalmine

Time to read article: 3 mins
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Dr Paul Heslin, a GP and occasional locum based in Dublin, looks at the misunderstood life of a GP locum.

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