• Understand the link between communication and litigation
• Incorporate the skills of listening, reflection and checking on patient understanding
• Improve the skills required for consent and shared decision making
• Appreciate patient motivations to complain or claim
• Communicate regret and empathy with the patient’s situation and understand that this is not necessarily an admission of liability
• Apply models for communicating with patients about adverse outcomes
• Be provided with skills that will help reduce your exposure to complaints and claims.

For information email [email protected]