Enhance your expertise, reduce your risk

Attending this masterclass to:

• Understand the link between communication and litigation.
• Incorporate the skills of listening, reflection and checking on patient understanding.
• Improve the skills required for consent and shared decision making.
• Appreciate patient motivations to complain or claim.
• Communicate regret and empathy with the patient’s situation and understand that this is not necessarily an admission of liability.
• Apply models for communicating with patients about adverse outcomes.
• Be provided with skills that will help reduce your exposure to complaints and claims.