Effective handling of difficult interactions
Dealing with difficult interactions with patients can be a significant cause of stress for doctors, yet the nature of most clinical jobs makes these encounters unavoidable.
Approximately 15% of clinical interactions are classified by doctors as “difficult” (Hahn et al 1994, Jackson and Kroenke 1999). These types of interactions can induce a range of distressing emotions in both doctors and patients. They can also often lead to increased medicolegal risk.
To assist you in handling difficult interactions and avoiding the negative outcomes that may result, MPS will be launching Mastering Difficult Interactions with Patients, the latest in MPS’s “Mastering” series of communication skills workshops.
Mastering Difficult Interactions with Patients explores the causes of difficult interactions and provides techniques to handle these situations effectively. Workshops will start becoming available in the second half of 2012. As a member of MPS you can attend free of charge as a benefit of your membership.
The following workshops are also available in the series:
- Mastering Your Risk
- Mastering Adverse Outcomes
- Mastering Professional Interactions.
All of the workshops in the “Mastering” series are focused on minimising your risk of complaint and litigation through effective communication.