Courses & Workshops

With the aim of minimising risk and delivering improved patient care, MPS workshops are focused on advice and practical tools and tips.

Our workshops are expertly facilitated, using a blend of presentations, small group discussions and activities, case studies, reflective exercises and opportunities to rehearse skills. To ensure optimum interaction, group size is limited to 24 participants per workshop.

All our facilitators are general practitioners, consultants or clinicians who have undergone formal training with MPS. Where possible and applicable, our workshops qualify for Continuing Professional development accreditation.

As well as running a programme of workshops throughout the UK and Ireland, we may also be able to run these workshops for relevant organisations. We have delivered workshops for hospitals, GP practices, professional associations and for GP and specialty training programmes, to name a few.

Please note: For workshops with online booking available, we have introduced a new online booking system. On first use, you will be asked to register your desired user name and password and complete a booking form. A user account will then be created for you, which will enable you to make future bookings without the need to re-enter this information. This system has been introduced to make the booking process more efficient for you.
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Communication Courses & Workshops

  • Mastering Your Risk 
    Provides a thorough grounding in the issues surrounding risk management and introduces practical and preventive techniques that improve communication skills and patient satisfaction.
  • Mastering Adverse Outcomes
    Provides powerful training in the effective and ethical management of patient care following a serious adverse outcome. Using clinical scenarios and the MPS A.S.S.I.S.T© model for handling adverse outcomes, this workshop gives participants the confidence to formulate a personal effective and ethical response to this most challenging of clinical situations.
  • Mastering Professional Interactions
    Poor doctor-patient communication has long been identified as a major cause of complaints and litigation. However, doctor-doctor communication is increasingly being identified as a significant source of risk to patient safety and a doctor's risk of complaint or claim. This workshop explores the nature of these risks, including patient referrals, clinical handover, and disagreements amongst doctors, and examines strategies and models to overcome these risks.
  • Mastering Difficult Interactions with Patients 
    Working in healthcare often means having to deal with very challenging interactions and difficult situations, so it’s not surprising that doctors, report that dealing with such interactions is one of their biggest workplace challenges. This workshop explores the causes of difficult interactions and provides techniques to effectively handle these situations.
  • Mastering Shared Decision Making 
    Patient dissatisfaction with the decision making process about their treatment options is an important contributor to the risk of action against a doctor. This workshop will assist you in reducing your exposure to risk by improving your skills in helping patients make appropriate and informed choices.
  • Clinical communication programme (CCP)
    Our Clinical Communication Programme (CCP) is a highly intensive, structured, comprehensive and hands-on interpersonal skills programme proven to enhance communication skills, behaviour and attitudinal change.

Primary Care Workshops

Medical Records In Primary Care
Not only are good medical records essential for continuity of patient care they are also vital for defending you if you face a complaint or clinical negligence claim. These new workshops will provide individuals working in primary care with a thorough understanding of the importance of medical records and aims to enhance skills in the making and keeping of quality medical records.

- Practical Guide to Risk Management in Primary Care
An in-house workshop that assists participants to connect principles with practice and answer those basic questions about clinical governance and risk management.

- Medication Errors and Safer Prescribing In Primary Care
Outlines common reasons for medication errors in primary care, including repeat prescribing, communication and monitoring problems, and discusses risk management strategies to enhance patient safety.

- Managing Conflict and Aggression in General Practice
The Managing Conflict and Aggression in General Practice workshop will assist practice staff to recognise and manage different aspects of conflict that they may encounter at work. It provides practical tools and tips that can be used in to help  resolve a difficult situation.

- Infection Control in Primary Care
All healthcare workers and ancillary staff have a responsibility to help reduce the prevalence of healthcare associated infections. This workshop will give you a clear understanding of the importance of infection control, providing you with the skills to manage and reduce infection in your practice.

- Making Your Practice Safe
Safety within your healthcare organisation will be dependent on your organisation’s safety culture.This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement.

- Your Repeat Prescribing Journey – Reduce Your Practice Risks
With more than 20 steps from the initial decision to prescribe to the patient finally taking the medication, the opportunity for error is great. This workshop will help you to understand the potential for error in your own repeat prescribing process, identify areas for improvement and discuss solutions to mitigate risk.

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