Complaints

We are committed to providing a high quality service to our members and we constantly seek to improve our service standards. We take all comments and complaints seriously and aim to learn from them where appropriate.

If you feel we could have done better or there is something you believe we should be doing differently, we would like to hear from you. We aim to resolve your concerns to your satisfaction and learn any lessons from complaints in order to improve our service in the future. Complaints and comments are treated in confidence and fully and fairly investigated.

If you are dissatisfied about any aspect of the service you have received, please direct your concerns by email or telephone in the first instance to the individual with whom you have been in communication. Our staff are encouraged to discuss member complaints informally, wherever possible, so that that any service shortfall can be speedily rectified.

© 2016 The Medical Protection Society Limited.

The Medical Protection Society Limited (MPS) is a company limited by guarantee registered in England with company number 36142 at 33 Cavendish Square, London, W1G 0PS. 

MPS is not an insurance company. All the benefits of membership of MPS are discretionary as set out in the Memorandum and Articles of Association. MPS is a registered trademark and ‘Medical Protection’ is a trading name of MPS.