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Top five challenges for practice managers

These figures are the results of an MPS survey of more than 316 practice managers, who were asked to highlight their current top three challenges.

We have created a tailored resource for practices advising on the CQC’s new fundamental standards and how we can help.

Meeting CQC compliance (163)
Keeping up with legislation and protocols (159)
Deadlines from CCGs and local area teams (126)
Maintaining practice morale (100)
Ensuring systems are robust within practice to maintain patient safety (90)
Top 5 challenges

PPGs now a contractual requirement

Since 1 April 2015 it has been a contractual requirement for all English practices to form a patient participation group (PPG) and to make reasonable efforts for this to be representative of the practice population. Having a PPG is expected for CQC inspection.

Forced data audits for GP surgeries

GP surgeries can now be forced by the Information Commissioner (ICO) to be audited for compliance with the Data Protection Act. The audits will review how the NHS handles patients’ personal information and can review areas including security of data, records management, staff training and data sharing.

Sepsis-related patient safety incidents

GP practices can now report sepsis-related patient safety incidents through the new National Reporting and Learning System (NRLS) e-form for general practice. There are an estimated 31,000 deaths per year due to sepsis, an estimated 10,000 of which are avoidable. Improvements around initial assessment, recognition of critical illness, and timeliness of treatment could positively impact on patient outcomes.

Practice staff are encouraged to use the new e-form to report all incidents and near misses, increasing opportunities for the NHS to learn and take action at a national level to prevent identified patient safety risks.

Source: NHS England
Practice Matters Xtra

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