Welcome to this edition of Practice Matters. The magazine has been relaunched and is now aimed primarily at GP partners and practice managers – supporting you to support your GP practice team.
How you handle complaints is an important part of general practice, and in this issue we present a case study reflecting what could happen if you don’t follow procedures and guidelines, along with learning points.
Flexible working is a hot topic on the Croner employment advice line; they have written up their frequently asked questions from practices across the UK on pages 6 and 7.
On pages 12-14, GP and popular author Dr Tony Males talks about how to consult over the telephone effectively and ethically. Consulting by telephone carries risks, and managing the risks is necessary to safeguard patients and your professional position.
I hope you enjoy this edition. We welcome all feedback, so please contact us or if you have any ideas for topics you’d like us to cover.
Dr Rachel Birch
Editor-in-chief and MPS medicolegal adviser
Disclaimer: All information is correct at time of publishing