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Professionalism
Workshop

Mastering difficult interactions with patients

Location: Various (Read more for further details)
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Mastering difficult interactions with patients

This workshop helps you identify and utilise a range of different skills in difficult clinical interactions with patients. These skills can help you and your patients reach a more favourable outcome and still preserve the integrity of the important doctor-patient relationship.

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04/10/2017

NHS Scotland launches new complaints procedure

NHS Scotland launches new complaints procedure

Time to read article: 3 mins
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The new Complaints Handling Procedure places an emphasis on empowering all staff to resolve issues “on-the-spot” where they can. You also have to make sure you record all complaints, even those resolved efficiently. Sara Dawson explores all the changes below

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Publication content 28/09/2017

Challenging interactions with colleagues

Challenging interactions with colleagues

Time to read article: 3 mins
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Poor communication between doctors lies at the heart of many complaints, claims and disciplinary actions. Dr Mark Dinwoodie, Medical Protection’s Director of Education, explains the importance of maintaining good relationships with colleagues and communicating effectively with other health professionals

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Publication content 28/09/2017

Top tips for staying safe on social media

Top tips for staying safe on social media

Time to read article: 3 mins
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Foundation doctors are increasingly using social media and smartphone apps to communicate with each other and senior colleagues. While this has many advantages, there are pitfalls to consider. Dr James Thorpe, Medicolegal Adviser at Medical Protection, investigates.

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Workshop

Learning From Events

Location: Your premises (Read more for further details)
Time to read article: 1 mins
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Learning From Events

With more than 300 million patients consulting with primary care teams annually it’s unfortunately inevitable that a proportion will suffer some form of unintentional harm, mostly of low to moderate severity. Research has suggested that around 1-2% of consultations in primary care are associated with an adverse event. The cost of harm – to patients, to those working in healthcare, and to productivity – is significant.

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Workshop

Building resilience and avoiding burnout

Location: Various (Read more for further details)
Time to read article: 1 mins
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Building resilience and avoiding burnout

The demand placed on modern clinicians means the possibility of burnout is growing significantly, impacting both the quality of care and potential increase in risk to patients. This workshop will help you recognise the signs of burnout and given you the knowledge and confidence to manage the symptoms recover as well as prevent reoccurrence.

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Casebook 29/08/2017

The worst of times

The worst of times

Time to read article: 6 mins
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Unemployment reduces wellbeing. Recession raises the demands on healthcare systems and makes it harder to pay for them. Doctors worldwide are having to adapt and change to cope with these additional pressures, says Sarah Whitehouse

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Publication content 25/08/2017

Day in the life of… Dr Pixie McKenna

Day in the life of… Dr Pixie McKenna

Time to read article: 4 mins
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I wake up bolt upright at 5.30am. I look in the mirror and realise I’ve inadvertently left my false eyelashes on from the previous day’s telly. They hang rather precariously from my upper lids – my mascara is half way down my cheeks and my hair is doing a good impersonation of Jedward. My husband rolls over and states that I look like a drag queen and promptly falls back to sleep.

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04/07/2017

Chapter 3: Professionalism - Great Expectations

Chapter 3: Professionalism - Great Expectations

Time to read article: 4 mins
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Today’s doctors are working in a constantly evolving environment, where many of the old expectations regarding the role of doctors, nurses and patients are being replaced by new ones. The roles themselves are changing – doctors are clinicians, leaders, teachers, managers, commissioners and purchasers of services.

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04/07/2017

Professional expectations

Professional expectations

Time to read article: 2 mins
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Any doctor who specialises in a particular field would be expected to keep up-todate in that area. This would apply to all fields of medicine. Surgeons with a special interest would be expected to keep up-to-date with developments both in the field of general surgery and their area of special interest.

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04/07/2017

Probity

Probity

Time to read article: 2 mins
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Good Medical Practice advises doctors that they must be honest and trustworthy when signing forms, reports and other documents. It also requires doctors to make sure that any documents they write or sign are not false or misleading

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04/07/2017

Contrasting patient experiences of their GP

Contrasting patient experiences of their GP

Time to read article: 3 mins
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Patient A: I’ve got a very good GP now, I have got a GP who actually knows what fibromyalgia is, he’s prepared just to sit and listen, he listens a lot, he’ll let me try new medications, obviously because of my science background I probably know more about fibromyalgia than he does because I read so much in research papers, but he’s very willing to let me be a guinea pig and to work with me, which I think is important with a doctor/patient relationship, you’ve got to work on this path of chronic pain together.

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04/07/2017

The GMC's expectations on health

The GMC's expectations on health

Time to read article: 4 mins
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It is one of the great ironies that healthcare professionals are, generally, poor at taking care of their own health. Yet it is one of the core set of guidelines in Good Medical Practice that you have a responsibility to look after your health - if not for your own sake, then at least for your patients.

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04/07/2017

The GMC's expectations on relationships with patients

The GMC's expectations on relationships with patients

Time to read article: 4 mins
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Around 7% of allegations heard at fitness-to-practise hearings in 2011 were with regards to relationships with patients. As a doctor’s profession is defined by the duty of care to patients, it follows that standards of professionalism are entwined with the strength of the relationship between doctor and patient.

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