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Communication skills
Case report 14/11/2017

Claim confusion

Claim confusion

Time to read article: 1 mins
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A man made a claim against his GP for a missed diagnosis. An expert witness was instructed to provide advice on the case...

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Articles and features 28/09/2017

Challenging interactions with colleagues

Challenging interactions with colleagues

Time to read article: 3 mins
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Poor communication between doctors lies at the heart of many complaints, claims and disciplinary actions. Dr Mark Dinwoodie, consultant in medical education, explains the importance of maintaining good relationships with colleagues and communicating effectively with other health professionals

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Articles and features 28/09/2017

On the ward: Everyday consent dilemmas

On the ward: Everyday consent dilemmas

Time to read article: 2 mins
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Dr James Thorpe, Medicolegal Adviser at Medical Protection, reflects on a common issue where junior doctors are asked to perform roles outside their competence, in particular taking informed consent for surgical procedures and other invasive investigations

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Articles and features 28/09/2017

Top tips for staying safe on social media

Top tips for staying safe on social media

Time to read article: 3 mins
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Foundation doctors are increasingly using social media and smartphone apps to communicate with each other and senior colleagues. While this has many advantages, there are pitfalls to consider. Dr James Thorpe, Medicolegal Adviser at Medical Protection, investigates.

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Articles and features 25/08/2017

General confidentiality principles as advised by medical defence orga...

General confidentiality principles as advised by medical defence organisations

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All doctors know that maintaining confidentiality is an important part of building up trust with patients. Here, Dr Stephanie Bown examines the medicolegal aspects of confidentiality

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Factsheet 06/07/2017

Duty of candour for GPs and dental practitioners - England

Duty of candour for GPs and dental practitioners - England

Time to read article: 2 mins
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The duty, which was introduced by the government through regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, applies to NHS organisations such as trusts and foundation trusts, to secondary care clinicians, and to bodies including GP practices, dental practices and care homes.

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04/07/2017

The GMC's expectations on health

The GMC's expectations on health

Time to read article: 4 mins
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It is one of the great ironies that healthcare professionals are, generally, poor at taking care of their own health. Yet it is one of the core set of guidelines in Good Medical Practice that you have a responsibility to look after your health - if not for your own sake, then at least for your patients.

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04/07/2017

Professionalism - The GMC's expectations on working with colleagues

Professionalism - The GMC's expectations on working with colleagues

Time to read article: 4 mins
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It is perhaps an understatement to say that teamwork is integral to the safe delivery of care within medicine, and the professional approach to good teamwork centres on good communication, mutual respect for others and proactively responding to any deficiencies in the team.

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04/07/2017

How do FTP hearings work?

How do FTP hearings work?

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The GMC and the doctor in question are both invited to attend. The GMC is normally represented at the hearing by a barrister and the doctor is usually present and legally represented. Both parties may call witnesses to give evidence, who may be crossexamined by the other party. The Panel may also put questions to the witnesses.

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Masterclasses

Risk management masterclass for general surgeons

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Risk management masterclass for general surgeons

As an experienced general surgeon you will know all about the risk of complaints and litigation. This masterclass can reduce your risk by developing your communication skills and teaching you a range of practical techniques to improve your patient interactions.

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Factsheet 18/05/2016

Consent – The basics - Northern Ireland

Consent – The basics - Northern Ireland

Time to read article: 4 mins
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Respect for patients’ autonomy is expressed in consent law; to impose care or treatment on people without respecting their wishes and right to self-determination is not only unethical, but illegal. The approach to consent in Northern Ireland is currently governed by common law.

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Factsheet 18/03/2016

Apologies

Apologies

Time to read article: 2 mins
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Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault.

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