Membership information 0800 561 9000
Medicolegal advice 0800 561 9090


Medical Protection has a range of educational resources that can help your practice to prepare for a CQC inspection.
You can get direct assistance from Medical Protection by requesting a Clinical Risk Self Assessment (CRSA), which is a systematic approach that identifies risk and develops practical solutions, as one of the benefits of membership. Our experience has been that a CRSA is invaluable in assisting practices in preparing for their CQC inspection and also post-CQC inspection, to assist with issues raised by the CQC inspector.

If you are part of one of our Practice Xtra schemes, Medical Protection’s additional benefits schemes for GP practices, you may be entitled to a free or discounted CRSA. Practice Xtra can also provide you and your practice with access to risk management training, discounts on membership subscriptions and additional business support.


The KLOEs under SAFE are:

CQC inspections-Safe
  • Safe track record
  • Learning from incidents
  • Safeguarding
  • Monitoring safety and responding to risk
  • Medicines management
  • Cleanliness and infection control
  • Staffing and recruitment
  • Dealing with emergencies
  • Equipment


The KLOEs under EFFECTIVE are:

CQC inspections-Effective
  • Promoting best practice
  • Management, monitoring and improving outcomes for people
  • Staffing
  • Working with other services
  • Information sharing
  • Consent to care and treatment
  • Health promotion and prevention.


The KLOEs under CARING are:

CQC inspections-Caring
  • Respect, dignity, compassion and empathy
  • Care planning and involvement in decisions about care and treatment
  • Patient/carer support to cope emotionally with care and treatment.


The KLOEs under responsive are:

CQC inspections-Responsive
  • Responding to and meeting people’s needs
  • Access to the service
  • Tackling inequity and promoting equality
  • Listening and learning from concerns and complaints.


The KLOEs under well-led are:

CQC inspections-Well-led
  • Leadership, openness and transparency
  • Governance arrangements
  • Management lead through learning and improvement
  • Practice seeks and acts on feedback from users, public and staff
  • Systems to monitor and improve quality and improvement.