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4.2 Fairness and equality

Domain ​4: Maintaining trust
Attribute ​4.2: Treat patients and colleagues fairly and without discrimination
This attribute is about having a fair and equitable approach to your dealings with patients.
You can demonstrate it by:

  • responding fully and promptly to complaints
  • provide care on the basis of the patient’s needs and the likely effect of treatment.
Medical Protection resources

  • MPS Complaints series is a set of guides to help you understand NHS procedures and manage complaints.
  • Online learning system PRISM includes modules to help you avoid and manage complaints effectively.
  • You and your colleagues can take part in free on-site team training on the importance of patient feedback and appropriate complaints handling if your practice has a group scheme.

Revalidation guidance

​R​evalidation guidance

Practical tips to help you plan and prepare for revalidation

Go to guidance