4.2 Fairness and equality
Domain 4: Maintaining trust
Attribute 4.2: Treat patients and colleagues fairly and without discrimination
This attribute is about having a fair and equitable approach to your dealings with patients.
You can demonstrate it by:
Medical Protection resources
- responding fully and promptly to complaints
- provide care on the basis of the patient’s needs and the likely effect of treatment.
MPS Complaints series is a set of guides to help you understand NHS procedures and manage complaints.
- Online learning system PRISM includes modules to help you avoid and manage complaints effectively.
- You and your colleagues can take part in free on-site team training on the importance of patient feedback and appropriate complaints handling if your practice has a group scheme.
Practical tips to help you plan and prepare for revalidation
Go to guidance