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Safer management of test results

Event Information
 
Location: This workshop is delivered in house.
Synopsis: This workshop has been developed to assist general practices to understand the potential for error in their own test result management process.
Cost: Please call Education Services to discuss costs
CPD: Independently certified as conforming to accepted CPD guidelines
 
Managing test results in general practice can be complex; it involves nearly every member of the practice team, relies on practice systems, outside providers and the need to communicate results to the patient in a timely and clinically appropriate manner.

Related failures, as a result of a poor test management system, can lead to avoidable patient harm, medico-legal action, patient complaints and additional workload to problem-solve identified issues. The implications of these failures, which may only come to light some months or years later in some cases, can have multiple impacts on human wellbeing, staff and patients, and often highlight system design inadequacies.

This workshop has been developed to assist general practices to understand the potential for error in their own test result management process. Inadequate or poor communication of test results to referrers and inadequate arrangements for follow up are a nationally acknowledged patient safety issue.  The resulting effects of the sub-optimal management of test results can lead to serious lapses in patient care including delays to diagnosis and effective treatment.

By attending this workshop you will:

  • Have a better understanding of the nature and frequency of errors in manging test results and why we make mistakes
  • Appreciate the systems and processes, with the management of test results, necessary to avoid patient harm
  • Improve your processes and reduce avoidable harm to your patients from errors relating to test results.

References

  1. Laboratory test ordering and results management are a source of error and avoidable harm in primary care settings worldwide.
    Bowie P, Price J, et al. Good practice statements on safe laboratory testing: A mixed methods study by the LINNEAUS collaboration on patient safety in primary care. European Journal of General Practice 2015.
  2. The World Health Organization identified that the rates of test follow-up remain suboptimal, resulting in serious lapses in patient care, delays to treatment and litigation.
    World Health Organization & World Alliance for Patient Safety. Summary of the evidence on patient safety: implications for research.  Research Priority Setting Working Group. (‎2008)‎.
Event Information
 
Location: This workshop is delivered in house.
Synopsis: This workshop has been developed to assist general practices to understand the potential for error in their own test result management process.
Suitable: All staff working in general practice including GPs, GP registrars, nurse practitioners, practice nurses, pharmacists, administration staff and practice managers.
Format: Three hour workshop
Cost: Please call Education Services to discuss costs
CPD: Independently certified as conforming to accepted CPD guidelines
Contact: education@medicalprotection.org or call +44 (0)113 241 0624
 

 

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